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Location Operations Leader
2 months ago
About the Role
Dogtopia is on a growth trajectory, and we are seeking a Location Operations Leader for our newly established facility in West Frisco. This position will be centered on ensuring the prosperity of the individual site while also offering significant opportunities for career advancement as we expand across North Texas.
Ideal Candidates Will:
- Have a genuine passion for dogs.
- Exhibit qualities of a humble, hungry, and intelligent leader who inspires others.
- Be enthusiastic about rapidly scaling a young enterprise.
- Possess a competitive spirit, resilience, and a relentless drive to achieve ambitious objectives.
- Demonstrate energy and a willingness to go above and beyond for the success of the business.
- Be self-driven and eager for opportunities to accelerate career growth while prioritizing team success.
- Effectively manage store operations, guide the team, and address daily challenges as they arise.
- Serve as the cohesive force that integrates people, processes, and systems.
- Be committed to continuous learning and improvement.
- Embrace Dogtopia's mission.
Our Mission
Dogtopia transcends being just a business. Our purpose, which we refer to as our Noble Cause, is to enhance the joy of dog ownership and empower dogs to make a positive impact on our world. This mission informs all our actions.
We enrich the experience of dog ownership by fostering better canine citizens. Being a dog owner can be one of life’s most fulfilling experiences. Our daycare services provide dogs with a sense of purpose, regular exercise, social interaction, and education, leading to numerous benefits that make dog ownership less stressful and more enjoyable.
We also enable dogs to create positive change through our support of The Dogtopia Foundation's three key initiatives: Service Dogs for Veterans, Therapy Dogs for Students, and Employment Initiatives for Adults with Autism.
Location Operations Leader Responsibilities
The primary responsibility of the Location Operations Leader is straightforward yet challenging: you are accountable for the success of your team's performance and, consequently, the success of the location itself. To achieve this, you will need to establish an operational rhythm and mentor your team in developing theirs. This role will be very hands-on.
Your unwavering focus will be on guiding your team toward excellence. You will be expected to:
- Take ownership of outcomes. Treat everything that occurs in your facility as your responsibility.
- Lead a team of 15-25 staff members, including an assistant and additional senior team members as the store expands.
- Foster a positive, high-performance culture where your team feels empowered to make decisions (and learn from mistakes).
- Increase the store's membership base, profitability, and contributions to the Dogtopia Foundation.
- Continuously seek more efficient and effective operational methods and enjoy the process of discovering them.
Key Responsibilities Include:
- Dog Operations: Oversee daycare, boarding, and spa services, implementing new initiatives as necessary.
- Hiring & Training: Manage job postings, conduct interviews, and oversee the onboarding of new staff.
- Performance Management: Lead and hold the team accountable for meeting established commitments; remove barriers to enable effective execution of responsibilities.
- Financial Accountability: Oversee the profit and loss for the location.
- Customer Service & Relationship Management: Collaborate with pet owners to resolve any issues or disputes amicably.
- Facilities Management: Ensure the physical facility, including equipment and IT, is well-maintained.
- Scheduling and Timekeeping: Manage staff schedules and timekeeping processes.
Your Background and Experience:
- Proven success in leading a multi-functional team.
- Demonstrated understanding of accountability for outcomes.
- Experience that has required continuous learning and adaptation to new challenges.
- A minimum of 3 years in retail, restaurant, hospitality, membership/club (gym, fitness, golf, etc.), childcare, or pet care, with at least 3 years in supervisory or managerial roles that have provided opportunities to lead, develop, train, and coach others.
- Customer service experience is essential.
- Proficiency in Microsoft Office applications.
Preferred Experience (not required):
- Professional experience working with dogs.
- Veterinary experience is a plus.
- Sales and/or marketing experience.
Additional Information
All employees are expected to embody Dogtopia's core values:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like it's the Most Exciting Day Ever.
All information will be kept confidential in accordance with EEO guidelines.