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Retail Team Leader

2 months ago

Frisco, Texas, United States Black Rock Coffee Bar Full time
Job Overview

OUR PHILOSOPHY

At Black Rock Coffee Bar, we are committed to excellence in every aspect of our operations. Our carefully crafted beverages reflect our respect for our customers and ourselves, fostering relationships built on trust and care. Each team within our local communities strives to uplift their neighborhoods, enhancing connections and compassion. As relationships deepen, so does our accountability to one another. We hold ourselves to high standards for the benefit of all, whether it involves caring for the environment, supporting those in need, or simply wishing for the success of others. Our mission is not merely to be recognized for who we are and what we do, but to truly understand our customers, enrich their stories, and share in their journeys.

COMPENSATION STRUCTURE

$13.80 per hour plus potential tips of up to $7 per hour.

Hourly/Nonexempt

POSITION SUMMARY

The Assistant Store Lead is a self-motivated individual who thrives in a dynamic environment and exemplifies servant leadership to all team members. You will play a pivotal role in creating a positive atmosphere that delivers prompt, efficient, and friendly service. Your responsibilities will include training and mentoring team members in customer engagement, product knowledge, safe work practices, and adherence to Black Rock Coffee Bar's values, policies, and procedures.

KEY RESPONSIBILITIES OF THE ASSISTANT STORE LEAD

  • Promote and embody the values, policies, and procedures of Black Rock Coffee Bar.
  • Demonstrate outstanding customer service for the team.
  • Facilitate effective communication within the team through various channels.
  • Ensure adequate shift coverage as the active leader, managing unexpected absences and ensuring compliance with meal and rest period policies.
  • Assist in the planning and execution of sales promotions as directed by the Marketing team.
  • Support store operations with a focus on Sales, People, Operations, and Cost Balancing (SPOC).
  • Encourage and enforce safe work practices, reporting any incidents to the Store Lead.
  • Commit to working a minimum of 30 hours per week on the bar.
  • Assist the Store Lead in hiring, onboarding, and training processes.
  • Oversee off-bar duties, ensuring timely completion of leadership task checklists, including timecard approvals and financial management.
  • Proactively troubleshoot equipment issues and address team member concerns.
  • Manage inventory effectively, including placing orders and tracking product runs.
  • Participate in all leadership meetings, which may occur biweekly or monthly.

ESSENTIAL DUTIES OF A BARISTA

  • Warmly greet customers and team members, fostering a positive and engaging environment.
  • Meet service speed requirements while maintaining beverage quality and customer satisfaction.
  • Prepare and serve a variety of beverages and food items using retail equipment.
  • Maintain cleanliness and organization in work and customer areas, adhering to health and safety guidelines.
  • Promote new offerings and seasonal specials to enhance brand awareness.
  • Handle cash and credit transactions accurately, including daily deposits when necessary.
  • Support training initiatives and mentor new team members during their onboarding.
  • Manage daily, weekly, and monthly tasks assigned by leadership.
  • Address customer complaints and resolve issues in a professional manner.
  • Assist in inventory management and restock supplies as needed.
  • Conduct line busting during peak times to expedite customer orders.
  • Work independently during shifts with initiative and minimal supervision.
  • Adhere strictly to Black Rock Coffee Bar's policies and procedures.

PROFESSIONAL GROWTH OPPORTUNITIES

At Black Rock Coffee Bar, all team members, including Assistant Store Leads, have opportunities for leadership development and career advancement. We seek proactive individuals who excel in customer service and contribute to a supportive work environment. As an Assistant Store Lead, you will cultivate leadership skills through initiative, cross-functional projects, and mentoring new team members. By demonstrating dedication and adaptability, you will foster team member growth, creating a rewarding experience for both the team and customers while nurturing future leaders who embody our values.

REQUIRED SKILLS AND COMPETENCIES

  • Strong communication and interpersonal skills for effective interactions.
  • Able to thrive in a fast-paced environment while managing multiple tasks with attention to detail.
  • Exceptional customer service skills with a friendly demeanor.
  • Capable of building positive relationships with customers and team members.
  • Flexibility to work weekends, holidays, and varying shifts.
  • Self-motivated with the ability to work independently and delegate tasks effectively.
  • Must have been employed at Black Rock Coffee Bar for a minimum of 6 months, unless otherwise approved.
  • Demonstrates a passion for growth and improvement.
  • Willingness to take ownership of assigned responsibilities.
  • Must be in good standing and meet current performance expectations.

PHYSICAL DEMANDS

  • Constant standing and walking for up to 8 hours.
  • Occasional stooping, kneeling, or crawling may be required.
  • Occasional lifting of objects up to 50 lbs.
  • Frequent wrist and spine movement during beverage preparation.
  • Clear vision for reading orders and interacting with customers.
  • Demonstrates mental math skills for following recipes and conducting transactions.

BENEFITS

  • Paid time off (full-time team members can expect to accrue 40-56 hours per year).
  • 401(K) Plan options for eligible team members.
  • Health insurance (medical, vision, dental).
  • Pet insurance and discounts.
  • Life and AD&D coverage.
  • Holiday pay.
  • Team member Assistance Program (EAP).
  • Professional development opportunities.
  • Complimentary drinks (conditions apply).

ADDITIONAL INFORMATION

By submitting your application, you confirm that all information is accurate. Any misleading information may result in removal from the applicant pool or termination if employed. The above statements are intended to describe the work performed by individuals in this role and are not exhaustive of all responsibilities and skills required. Duties may change, and additional responsibilities may be assigned as needed.

Black Rock Coffee Bar is an at-will employer, meaning employment is for an indefinite period and can be terminated by either party at any time. Nothing in this policy conflicts with the at-will employment status of Black Rock Coffee Bar employees.

We value diversity and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.

All team members undergo a 90-day introductory period upon hire or promotion, during which performance and adherence to policies are evaluated closely. Those meeting or exceeding expectations will continue to have employment opportunities within Black Rock Coffee Bar.