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Customer Service Liaison

1 month ago

Conroe, Texas, United States State Farm Insurance Full time
Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy.

Key Responsibilities:

* Assist customers with their insurance needs
* Provide exceptional customer service
* Process policy changes, claims, and payments
* Maintain customer records
* Collaborate with team members
* Promote and cross-sell insurance products and services
* Handle escalated customer complaints and concerns

Requirements:

* Stay updated on insurance policies, regulations, and industry trends
* Participate in ongoing training and development programs
* Contribute to a positive and collaborative work environment

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support.

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.