Patient Access Coordinator

6 days ago


DeKalb, Illinois, United States Northwestern Memorial Healthcare Full time

Company Overview:


At Northwestern Memorial Healthcare, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry.


Salary:


We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.


Job Description:


The Patient Access Coordinator reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.


Key Responsibilities:


  • \
  • Practices Patients First philosophy and adheres to high standards of customer service, fostering a team atmosphere by setting an example for peers, coworkers, etc.\
  • Responds to questions and concerns, forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.\
  • Maintains patient confidentiality per HIPAA regulations.\
  • Provides exceptional customer service to patients, establishing a positive first impression of Northwestern Memorial Healthcare.\
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.\
  • Correctly identifies and collects patient demographic information in accordance with organization standards.\
  • Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer-friendly manner.\
  • Reaches out to patients to schedule appointments as defined.\
  • Performs medical necessity checks as necessary for scheduled services, communicates options to patients if appointment fails.\
  • Informs patients of any issues with securing the financial account for their encounter.\
  • Completes out-of-pocket estimations as requested by patients.\
  • Provides training and education as needed.\
  • Manages work schedule efficiently, completing tasks and assignments on time.\
  • Completes other duties assigned by manager.\
  • Cross-trains between various departments to ensure coverage.\
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.\
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.\
  • Utilizes department and hospital policies and procedures to complete assigned tasks.\
  • Adheres to all department policies and compliance requirements.\
  • Avoids putting patients in financial or safety risk.\
  • Other duties as assigned.\\


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