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Sales and Customer Support Specialist

2 months ago

Glencoe, Minnesota, United States Mary Kraft HR Full time
Job Overview

Position Title: Sales and Customer Support Specialist

Employment Type: Contingent

Compensation: $23 - $27 per hour

Work Arrangement: Onsite

Role Summary:

Are you an enthusiastic and proactive individual with a commitment to providing outstanding customer service? Join our team as a Sales and Customer Support Specialist, where you will be integral to our success by cultivating strong client relationships, offering customized solutions, and driving sales performance. If you are eager to utilize your communication skills and sales knowledge to create a significant impact, we would love to hear from you.

Key Responsibilities:
  • Establish and nurture enduring relationships with clients to encourage loyalty and repeat business.
  • Serve as the primary contact for customer inquiries, issues, and requests.
  • Maintain accurate customer records, update account details, and assist with inquiries related to billing and account adjustments.
  • Actively listen to customer feedback, gather pertinent information, and take appropriate measures to address concerns and enhance the customer experience.
  • Ensure customer satisfaction by responding to their needs promptly and effectively.
  • Provide customers with accurate account information.
  • Proactively communicate product updates, promotions, and relevant information to existing clients.
  • Conduct regular follow-ups with customers to ensure their needs are met and issues are resolved satisfactorily.
  • Identify and pursue new sales opportunities within the current customer base.
  • Build and maintain a sales pipeline to meet monthly and quarterly sales objectives.
  • Effectively present and demonstrate products or services to clients.
  • Accurately and efficiently process customer orders.
  • Provide customers with precise product information, pricing, and availability.
  • Resolve customer issues, complaints, and inquiries in a timely and professional manner.
  • Collaborate with various departments such as sales, credit, and operations to ensure seamless order fulfillment and a positive customer experience.
  • Work closely with the sales team to identify sales opportunities and transition qualified leads.
  • Analyze sales data to uncover trends and opportunities for improvement.
  • Meet or exceed team sales targets, key performance indicators (KPIs), and customer satisfaction metrics.
  • Stay informed about product knowledge and industry trends.
  • Participate in training sessions to enhance sales techniques and customer service skills.
  • Share product knowledge with team members and assist in onboarding new staff.
Qualifications:
  • Familiarity with sales strategies such as upselling and cross-selling.
  • Knowledge of the company's offerings and industry.
  • Demonstrated experience in customer service, sales, or a related field.
  • Exceptional communication skills, both verbal and written.
  • Strong interpersonal abilities to build rapport and trust with clients.
  • Capacity to multitask and prioritize in a dynamic environment.
  • Proficiency in utilizing CRM software and other relevant tools.
  • Sales-oriented mindset focused on achieving targets and objectives.
  • Problem-solving skills with a customer-centric approach.
  • Detail-oriented with strong organizational capabilities.
  • Able to work independently as well as collaboratively within a team.
  • Flexibility to adapt to evolving business needs and schedules.