Customer Success Executive

8 hours ago


Glencoe, Minnesota, United States BD (Becton, Dickinson and Company) Full time
Transforming Healthcare with BD

At BD (Becton, Dickinson and Company), we're committed to advancing the world of health. As a Customer Success Executive, you'll play a vital role in fostering exceptional customer experiences that drive business growth and improve patient outcomes.

Key Responsibilities:
  • Establish and maintain strong relationships with key customers, understanding their needs and goals.
  • Develop and execute tailored strategies to maximize customer value and satisfaction.
  • Collaborate with internal teams to ensure seamless customer interactions and drive business growth.
  • Monitor and analyze customer feedback to inform product development and improvement initiatives.
  • Identify opportunities for cross-selling and upselling, driving revenue growth and customer retention.
Requirements:
  • Minimum 7+ years of experience in customer success or a related field.
  • Proven track record of driving customer satisfaction, adoption, and retention in a large-scale business.
  • Strong analytical and problem-solving skills, with the ability to navigate complex customer relationships.
  • Excellent communication and presentation skills, with the ability to influence and negotiate with customers and internal stakeholders.
  • Ability to work effectively in an ambiguous environment, with a strong focus on customer-centricity.
What We Offer:
  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive compensation package, including benefits and incentives.
  • The opportunity to work with a global leader in the healthcare industry, driving innovation and improving patient outcomes.

At BD, we're committed to creating a workplace that values diversity, equity, and inclusion. We welcome applications from candidates who share our values and are passionate about making a difference in the world of healthcare.



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