Complaint Resolution Specialist

6 hours ago


Glencoe, Minnesota, United States Cynet Systems Full time
Job Description:

Job Summary:
Cynet Systems is seeking a skilled Complaint Specialist to join our team. As a Complaint Specialist, you will be responsible for handling customer inquiries, resolving complaints, and ensuring compliance with regulatory requirements.

Responsibilities:
  • Handle customer inquiries and resolve complaints in a timely and professional manner.
  • Document all customer interactions and complaints in a detailed and accurate manner.
  • Ensure compliance with all regulatory requirements, including 21 CFR820 and ISO 13485.
  • Collaborate with cross-functional teams to resolve complex customer inquiries.
  • Perform data entry into Excel spreadsheets and maintain accurate records.
  • Make outbound calls to customers to verify receipt of field action notifications.
  • Identify and escalate any escalated concerns to management.
  • Perform other duties as required.

Requirements:
  • Associate degree preferred, high school degree required.
  • Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred.
  • Proficiency in Microsoft Office, specifically Word and Excel.
  • Strong verbal communication skills.
  • Self-motivated and able to work with minimal supervision.

Physical Demands:

Sitting for Extended Periods:
Remote work involves sitting at a computer terminal for long hours, which can impact posture and overall health.

Computer Use:
Using a computer, keyboard, and mouse is essential for remote work, and proper ergonomics are necessary to prevent strain or discomfort.

Communication Tools:
Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing, which may involve sitting, standing, or moving around.

Predictable Attendance:
Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands.

Noise Levels:
The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings.

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