Field Service Engineer

2 weeks ago

Glencoe, Minnesota, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

BD is a leading global medical technology company that advances the world of health. As a Field Service Engineer, you will play a critical role in ensuring customer satisfaction through accurate and timely maintenance support of our products.

Position Summary:

As a member of the Global Technical Services Team, you will be responsible for providing technical support services, including installation, maintenance, and repair of BD medical systems and components. You will work closely with customers, dealers, and sales representatives to resolve service issues and provide training sessions to improve understanding of products and applications.

Essential Responsibilities:
  • Provide technical support services, including installation, maintenance, and repair of BD medical systems and components.
  • Assist in the development of local inventory levels by working closely with regional distributors and dealers to assess service requirements.
  • Manage service contracts with key accounts to ensure service levels are achieved.
  • Interface between customers, dealers, sales representatives, and BD to resolve service issues.
  • Conduct training sessions at customer sites and at trade shows to improve understanding of products and applications.
  • Maintain up-to-date records of service activities.
  • Plan daily schedule to improve efficiency and effectiveness of service delivery.
  • Ensure safe storage and transportation of parts and equipment.
  • Perform additional assignments not listed above if requested by supervisor.
Minimum Qualifications:
  • Associates degree or equivalent field service experience required.
  • Ability to read, analyze, and interpret business procedures, technical processes, and regulatory codes.
  • Basic computer knowledge required, Microsoft Office, Word, Excel, PowerPoint.
  • Experience using software diagnostic tools.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail.
  • Ability to understand complex technical information and communicate it simply to others.
  • Strong organizational skills and ability to learn quickly.
  • Ability to lift 40 lbs., climb ladders, and perform other routine service functions.
  • Clean driving record and valid driver's license required.
Preferred Qualifications:
  • Prior experience working with medical devices.
  • Prior experience working with automated laboratory instrumentation.
  • Prior experience solving electrical, electronic, and/or mechanical problems.
  • Prior experience performing repairs on equipment.
  • Knowledge of laboratory safety practices.
  • Familiarity with lab operations.
  • Training in basic networking principles.
  • Training in basic IT.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://www.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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