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School Relationship Manager

2 months ago

Farmington Hills, Michigan, United States Smile Programs Mobile Dentists Full time
Job Summary

We are seeking a highly skilled and experienced School Relationship Manager to join our team at Smile Programs Mobile Dentists. As a key member of our team, you will be responsible for developing and maintaining strong relationships with school contacts to drive participation and ensure successful dental visits.

Key Responsibilities
  • Develop and sustain close working relationships with school contacts to facilitate dental services for children in need.
  • Work collaboratively with the Dental Team Manager to ensure successful visits and meet performance goals.
  • Serve as the primary point of contact for all school interactions, providing exceptional customer service and resolving issues in a timely manner.
  • Build and maintain strong relationships with school contacts, including nurses and receptionists.
  • Monitor form receipt and encourage participation, identifying and addressing any issues with patient count for upcoming visits.
  • Coordinate visit logistics with school contacts, ensuring dental teams have necessary information on visit dates.
  • Manage and compile visit lists and patient information for school contacts and dental teams.
  • Review feedback from school contacts and elevate concerns as necessary.
  • Maintain and update database records.
Requirements
  • Minimum 2 years' experience in customer service or a related field.
  • College degree preferred, but not required.
What We Offer
  • Competitive compensation package.
  • Excellent benefits.
  • Full-time positions with evenings, weekends, and summers off.
Working Conditions

This position requires sitting for long periods of time at a computer and occasional lifting of up to 15 pounds. The work environment is moderate, with appropriate interaction with others.