Microsoft Account Executive

1 month ago


Topeka, Kansas, United States SHI GmbH Full time
About the Role

This is an exciting opportunity to join SHI GmbH as a PubSec Microsoft Account Executive, where you will play a critical role in ensuring our customers receive the highest level of service and value for their Microsoft environment.

Key Responsibilities
  • Collaborate with Sales teams to capture new customer logos and acquire existing customers' Microsoft footprint not currently under company ownership.
  • Coordinate with multiple resources to ensure seamless customer onboarding of Microsoft agreements.
  • Ensure customer retention by providing set deliverables as defined in the customer contract/agreement throughout the life of an agreement.
  • Advise customers on a routine basis about Microsoft software programs and related services.
  • Identify services that ensure customers realize expected business outcomes.
  • Fulfill Support contract and statement of work (SOW) obligations with quality planning and consistent delivery within the customers' environment.
  • Capitalize on customers' contracts by collaborating with the SHI Account Executive for pivots off the install base to identify other Microsoft and non-Microsoft opportunities.
  • Partner with customer, the Microsoft Account Team, and SHI Account Team to prioritize and plan customer engagements that enhance Microsoft and Non-MS program utilization.
  • Collaborate with internal support teams to manage ongoing services, one-time engagements, and other contractual requirements.
  • Manage and optimize renewals, upsells opportunities, cross-sells, or encapsulating services like digital transformation, Cloud Migration, ITAM.
  • Conduct meetings through MS Teams and/or WebEx to communicate with customers and internal teams, and on occasion, in person.
  • Acquire accreditations and meet other training requirements throughout the lifetime of the role.
  • Create, Track, and Update all activities in SHI's CRM system.
Requirements
  • Minimum 3 years' experience working with/managing projects involving Software Licensing Agreements, Software Renewals, and Maintenance Management, preferably Microsoft specific.
  • 4+ years of experience in consultative selling with proven customer success results.
  • Documented history of new business development.
  • Some level of technical understanding of Microsoft Teams, and/or Microsoft 365, and cloud options (Azure, AWS GCP).
  • Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
  • Proficient in CRM.
  • Proficiency in MS office tools – Outlook, Word, Excel, PowerPoint, Teams.
  • Experience working in a Team Selling environment.
  • Experience working directly with the customer.
  • Experience managing Microsoft Agreements as an LSP.
  • Healthcare industry experience is preferred.
What We Offer
  • Ability to build strong customer relationships that ensures account retention and customer loyalty.
  • Strong verbal and written communication skills.
  • Capacity to be a subject matter expert in multiple families of solutions.
  • Ability to recommend services that complement and/or round out proposed solutions.
  • Ability to oversee solution implementations, managed services, and mitigate any challenges or escalations to ensure success.
  • Excellent organizational and self-management skills.
  • Results-oriented and driven.
  • Ability to articulate licensing information, renewal programs, true-up process, and top-level service/solution discussions.
  • Ability to work effectively within all levels of an organization, both internally and externally.
  • Capacity to be a Team player as an overlay.
  • Exemplary time management, planning, and organization skills.
  • Effective written, verbal, and presentation communication abilities.
Compensation and Benefits

The estimated annual pay range for this position is $80,000 - $180,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.



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