Social Work Case Management Lead

3 days ago

Naples, Florida, United States NCH Healthcare System Full time
About NCH Healthcare System

NCH Healthcare System is a premier comprehensive care provider in Southwest Florida. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout the region.

Job Summary

Under the direction of the Director of Case Management, the Social Work Case Management Lead oversees daily operations and supervision of the Inpatient and Emergency Departments Social Work Team at all NCH campuses. The successful candidate will promote patient/family focused care as the highest priority and strive to meet customer expectations for quality and patient satisfaction.

Essential Duties and Responsibilities
  • Collaborate with case management leadership team to develop and implement organizational case management strategies with a focus on patient experience.
  • Oversee a team of dedicated social workers ensuring effective program delivery.
  • Ensure compliance with regulatory standards.
  • Recruit, train, and mentor social work professionals.
  • Complete personnel functions including staffing, performance reviews, and corrective action.
  • Foster a culture of continuous learning and growth.
  • Support staff by identification and utilization of resources.
  • Implement discipline-based best practice guidelines.
  • Implement appropriate monitoring techniques to ensure documentation is completed per department guidelines.
  • Hold regular staff meetings encouraging staff to share and participate in organizational and department quality improvement.
  • Ensure staff participation in daily multidisciplinary rounds to discuss transition of care and any barriers to the discharge plan.
  • Participate in weekly complex case review.
  • Responsible for, but not limited to, length of stay, avoidable days, prevention of readmissions, and discharge planning metrics.
  • Recording/reporting of indigent fund spending.
  • Assure timely, effective discharge planning that involves care team, payor, along with patient and their families.
  • Advocate and escalate any care delays.
  • Participate in quality-of-care initiatives; reporting quality concerns to appropriate individuals, departments, and/or committees in a timely manner.
  • Assist in the development and oversee implementation of care management policies and procedures.
  • Collaborate with Manager of RN Case Managers to ensure effective collaboration between disciplines.
  • Collaborate with utilization management team to ensure timely delivery of regulatory forms, appropriate level of care, long stay outliers, and patients exceeding geometric length of stay.
Education, Experience, and Qualifications
  • Masters degree in Social Work (MSW) required.
  • Minimum of 2 years of supervisory/lead/manager level of experience in hospital Case Management department is required.
  • LCSW preferred; Case Management Certification preferred.
  • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.

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