Branch Operations Leader

2 weeks ago

Montpelier, Idaho, United States BankTalent HQ Full time

At BankTalent HQ, we understand that our achievements stem from the commitment, expertise, and diverse talents of our workforce. As we continue to evolve in the banking sector, we are dedicated to being the employer of choice. Our accolades include recognition from various industry publications for our workplace culture and employee satisfaction.

Branch banking serves as the foundation of our operations. As a Branch Service Manager, you will play a pivotal role in fostering a successful environment for your team, ensuring that our clients receive the essential products and services they require for a prosperous financial future. We are focused on innovating the banking experience and are in search of professionals who share our vision.

Key Responsibilities:

  • Oversee branch service, sales, and operational functions to meet strategic objectives in collaboration with the Branch Manager.
  • Provide recommendations on hiring, performance evaluations, promotions, and employee terminations.
  • Facilitate training, coaching, and mentorship for team members.
  • Address and resolve client service challenges, including complex complaints and inquiries.
  • Direct the activities of supervised employees.
  • Manage employee relations, including grievances and disciplinary actions.
  • Ensure compliance with legal standards and adherence to bank policies and safety protocols.
  • Lead sales initiatives through personal contributions and oversight of service tasks.
  • Exercise discretion in approvals and overrides within established authority.
  • Participate in the planning of operational, sales, and customer experience objectives.
  • Investigate operational issues, including loss and fraud, and resolve significant matters on behalf of the organization.
  • Represent the branch in dispute resolution and complaint handling.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma required, along with 2+ years of experience in retail banking, sales, customer service, or related fields.
  • A combination of education and experience may be considered.
  • Familiarity with banking industry standards, processes, regulations, and products.
  • Understanding of lending procedures and practices.
  • Strong skills in customer service, relationship building, sales, and management.
  • Ability to address various client concerns effectively.
  • Excellent verbal and written communication skills.
  • Proficiency in computer applications, including word processing and spreadsheets.
  • Capability to maintain high-quality work standards.
  • Leadership skills to guide a team effectively.
  • Ability to interact positively with individuals across various roles.
  • Strong problem-solving and communication abilities.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance from day one.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and dependent care options.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company matching, Profit Sharing, and competitive compensation based on experience.
  • Mental health support, including coaching and therapy sessions.
  • Tuition Reimbursement for eligible employees.
  • Access to preferred banking products for employees.

  • Branch Operations Supervisor

    2 weeks ago

    Montpelier, Idaho, United States BankTalent HQ Full time

    At BankTalent HQ, we understand that our achievements stem from the commitment, expertise, and skills of our diverse workforce. As we continue to evolve in the banking sector, we aim to be the leading employer of choice. Our accolades include recognition from industry publications as a top workplace, highlighting our dedication to employee satisfaction and...

  • Client Services Branch Manager

    2 weeks ago

    Montpelier, Idaho, United States BankTalent HQ Full time

    At BankTalent HQ, we understand that our achievements stem from the commitment, expertise, and diverse talents of our workforce. As we advance our legacy in the banking sector, we are dedicated to being the employer of choice for professionals seeking growth and opportunity. Our accolades, including recognition from industry publications as a top workplace,...

  • CNC Operator 3rd Shift

    2 months ago

    Montpelier, United States Martin Sprocket & Gear Full time

    Who is Martin Sprocket & Gear?Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America.Why is it great to work for...

  • CNC Operator 2nd Shift

    2 months ago

    Montpelier, United States Martin Sprocket & Gear Full time

    Who is Martin Sprocket & Gear?Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America.Why is it great to work for...

  • CNC Operator 2nd Shift

    2 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear?Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America.Why is it great to work for...

  • CNC Operator 3rd Shift

    2 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear?Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America.Why is it great to work for...

  • Machine Operator 2nd Shift

    3 months ago

    Montpelier, United States Martin Sprocket & Gear Full time

    Posting Details Posted: June 21, 2024 Full-Time Locations Showing 1 location Ohio 350 Airport Road Montpelier, OH 43543, USA Ohio 350 Airport Road Montpelier, OH 43543, USA Job Details Description Who is Martin Sprocket & Gear? Martin is a progressive leader in the Power Transmission and Bulk Material Handling...

  • Strategic Business Transformation Leader

    6 days ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryThe Business Architecture Domain Head will lead the development and implementation of business architecture strategies to drive business growth and transformation at National Life Group. This role will be responsible for defining and executing business architecture initiatives that align with the company's overall business objectives.Key...

  • CNC Operator 3rd Shift

    2 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear? Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America. Why is it great to work...

  • CNC Operator 2nd Shift

    3 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear? Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America. Why is it great to work...

  • CNC Operator 2nd Shift

    3 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear? Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America. Why is it great to work...

  • CNC Operator 3rd Shift

    2 months ago

    Montpelier, United States Martin Sprocket Full time

    Who is Martin Sprocket & Gear? Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family-run organization. Fast forward to today, we have more than 25 locations in North America. Why is it great to work...

  • Brokerage Operations Specialist

    2 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    Position OverviewThis role is dedicated to providing exceptional service to registered representatives, branch office supervisors, field personnel, clients, and internal teams. The responsibilities often involve thorough investigation of discrepancies, detailed research, and effective problem resolution.Key ResponsibilitiesManage a high volume of inquiries...

  • Securities Operations Representative

    3 weeks ago

    Montpelier, United States National Life Group Full time

    Securities Operations Representative Summary This position is responsible for servicing registered representatives, branch office supervisors, field staff, clients, and internal staff. Calls frequently involve researching discrepancies, performing in-depth research, and problem-solving. Key Responsibilities Effectively and efficiently handle high call volume...

  • Process Enhancement Leader

    2 weeks ago

    Montpelier, Vermont, United States RELX Full time

    About the PositionAs a Process Enhancement Leader, your mission is to enhance operational efficiency and drive productivity by identifying and executing process improvements. This role is integral to a team focused on ongoing practices, process definitions, enhancements, and internal escalations.Key ResponsibilitiesLead the deployment of both existing and...

  • Securities Operations Representative

    2 weeks ago

    Montpelier, United States National Life Group Full time

    Securities Operations RepresentativeSummaryThis position is responsible for servicing registered representatives, branch office supervisors, field staff, clients and internal staff. Calls frequently involve researching discrepancies, performing in depth research and problem solving.Key ResponsibilitiesEffectively and efficiently handle high call volume...

  • Operations Supervisor

    1 month ago

    Montpelier, United States US Silica Full time

    The company is a leading producer of commercial silica used in the oil and gas industry and in a wide range of industrial applications.Over its 123-year history, U.S. Silica has developed core competencies in mining, processing, logistics and materials science that enable it to produce and cost-effectively deliver more than 600 diversified products to...

  • Strategic Solution Delivery Leader

    6 days ago

    Montpelier, Vermont, United States National Life Group Full time

    About the RoleWe are seeking a highly skilled and experienced Portfolio Manager to join our team at National Life Group. As a key member of our Project and Program Management team, you will play a critical role in developing and executing our enterprise portfolio of projects.Key ResponsibilitiesDevelop and maintain an integrated view of the enterprise...

  • Operations Supervisor

    1 month ago

    Montpelier, Vermont, United States US Silica Full time

    The company is a leading producer of commercial silica used in the oil and gas industry and in a wide range of industrial applications.Over its 123-year history, U.S. Silica has developed core competencies in mining, processing, logistics and materials science that enable it to produce and cost-effectively deliver more than 600 diversified products to...

  • Securities Operations Representative

    2 months ago

    Montpelier, United States National Life Group Full time

    Securities Operations RepresentativeSummaryThis position is responsible for servicing registered representatives, branch office supervisors, field staff, clients and internal staff. Calls frequently involve researching discrepancies, performing in depth research and problem solving.Key ResponsibilitiesEffectively and efficiently handle high call volume...

  • Strategic Development Leader

    1 week ago

    Montpelier, Vermont, United States Association of Fundraising Professionals - Northern New England Chapter (AFP-NNE) Full time

    Chief of AdvancementThe Association of Fundraising Professionals - Northern New England Chapter (AFP-NNE) seeks a visionary and strategic leader to join our senior leadership team as the Chief of Advancement.This role encompasses oversight and strategic direction for all development, communications, alumni relations, and admissions activities.Key...

  • Securities Operations Representative

    2 months ago

    Montpelier, United States National Life Group Full time

    Securities Operations RepresentativeSummary This position is responsible for servicing registered representatives, branch office supervisors, field staff, clients and internal staff. Calls frequently involve researching discrepancies, performing in depth research and problem solving. Key ResponsibilitiesEffectively and efficiently handle high call volume...