Inbound Payment Processing Representative
2 days ago
We are seeking a highly motivated and organized Inbound Payment Processing Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving payment-related issues, and providing exceptional customer service.
Key Responsibilities:- Handle inbound customer calls, emails, and chats in a professional and courteous manner
- Resolve payment-related issues, including processing payments, refunds, and cancellations
- Provide accurate and timely information to customers regarding their accounts and payment status
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic computer skills and proficiency in Microsoft Office
- Competitive hourly rate and bonus structure
- Opportunities for career advancement and professional growth
- Comprehensive training program and ongoing support
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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