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Hotel Operations Manager

2 months ago

Highlands, North Carolina, United States IR Management LLC Full time
Job Summary

We are seeking a highly experienced and skilled Hotel General Manager to lead our team at IR Management LLC. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including front office, housekeeping, rooms, food and beverage, and ensuring exceptional guest experiences.

Key Responsibilities
  • Leadership and Management: Provide strategic direction and leadership to the hotel team, fostering a positive and collaborative work environment that promotes exceptional guest service and employee engagement.
  • Operational Excellence: Oversee and manage all hotel operations, including front office, housekeeping, rooms, food and beverage, to ensure seamless and efficient delivery of services.
  • Financial Management: Develop and manage the hotel's budget, forecasting revenue and expenses, and implementing cost-saving initiatives to maximize profitability.
  • Guest Experience: Ensure that every guest has a memorable and exceptional experience, responding to guest feedback and concerns, and implementing initiatives to improve guest satisfaction.
  • Team Development: Identify and develop talent within the hotel team, providing training and development opportunities to enhance skills and knowledge.
Requirements
  • Experience: 6+ years of successful hotel management experience, preferably in a luxury or boutique hotel setting.
  • Leadership Skills: Proven leadership and management skills, with the ability to inspire and motivate a team to deliver exceptional results.
  • Operational Skills: Strong operational skills, with the ability to manage multiple departments and ensure seamless delivery of services.
  • Financial Skills: Strong financial management skills, with the ability to develop and manage budgets, and implement cost-saving initiatives.
  • Guest Service Skills: Excellent guest service skills, with the ability to respond to guest feedback and concerns, and implement initiatives to improve guest satisfaction.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure, with opportunities for career advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Professional Development: Opportunities for professional development and training, to enhance skills and knowledge.
  • Work-Life Balance: Flexible work arrangements, to support work-life balance and employee well-being.