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Billing and Collections Coordinator
2 months ago
DECA Dental Group is a clinician-founded and clinician-led dental service organization based in Dallas, dedicated to providing high-quality and affordable dental care to patients.
As DECA continues to expand its presence nationwide under the Ideal Dental brand, we remain committed to our vision of being the leading provider of comprehensive dental services while serving as the preferred partner for dentists and staff seeking growth, innovation, and professional development.
What We Offer:
- Medical insurance
- Discounted dental benefits for employees and their families
- Vision coverage
- Long-term and short-term disability insurance
- Life insurance
- Accident coverage
- Paid holidays
- Paid Time Off (PTO)
- CPR recertification
- 401K plan
- Employee scholarship program
- Employee discount program through benefits hub
We prioritize our team members by offering competitive compensation and benefits, fostering a culture of internal promotion, and providing a clear long-term career path.
We believe in work-life balance and ensuring that our employees can leave the office on time. With paid training, you will be equipped for success in your role. You will join a supportive network of colleagues who are committed to your career aspirations. If you thrive in a fun yet hardworking environment, Ideal Dental is the right place for you.
Responsibilities- Manage follow-ups on dental billing and accounts receivable across all payer types.
- Process dental insurance Explanation of Benefits (EOBs), appeals, and denials, ensuring appropriate follow-up on resolutions.
- Collect and verify all necessary patient insurance information to facilitate billing, collections, appeals, and cash processes.
- Utilize various collection methods effectively, including phone, fax, mail, and online platforms.
- Deliver exceptional customer service to both internal and external clients, addressing requests promptly and accurately while escalating complaints as needed.
- Perform additional duties as required to support the Billing department.
- Exhibit strong decision-making, analytical, and problem-solving abilities.
- Demonstrate exceptional attention to detail and organizational skills.
- Possess effective and professional communication skills, both verbal and written, across all organizational levels.
- Ability to work independently as well as collaboratively within a team.
- Showcase outstanding time management and customer service skills.
- High school diploma or equivalent required.
- A minimum of one year of experience in the dental field with knowledge of electronic billing systems (Eaglesoft/Denticon preferred).
- Previous experience in a dental setting is essential.
