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Advocate - One-Stop Center Specialist

2 months ago

Hoffman Estates, Illinois, United States InsideHigherEd Full time

Job Summary


The Student Advocate and Support Specialist serves as a frontline representative at the One Stop Center, providing information to students and parents. This role involves representing Harper College and answering a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs.


Key Responsibilities


  • Provides information on eligibility criteria, application processes, procedures, and deadlines for financial assistance and other programs.
  • Offers specific aid status information, loan details, and regulatory and institutional requirements.
  • Participates in ongoing cross-training activities to become an expert in Records and Registration, Financial Assistance, Business Office, and related fields.
  • Delivers exceptional service and accurate information to students and other Harper College stakeholders.

Requirements and Qualifications


This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. The ideal candidate will have a strong understanding of financial assistance programs, registration processes, and other related areas.