Guest Services Ambassador

1 day ago


Florham Park, New Jersey, United States AVE by Korman Communities Full time
Job Title: Guest Services Representative

About the Role:

We are seeking a highly skilled Guest Services Representative to join our team at AVE by Korman Communities. As the face of our community, you will be responsible for delivering exceptional customer service to our residents, clients, and guests.

Key Responsibilities:

  • Provide a warm and welcoming experience to all visitors, ensuring a positive first impression of our community.
  • Anticipate and address residents' needs, responding promptly to requests and concerns.
  • Communicate effectively with residents, guests, and internal teams to ensure seamless operations.
  • Manage day-to-day operations, including key card creation, package logging, check-in and check-out procedures, and coffee station maintenance.
  • Develop and maintain positive relationships with residents, clients, and colleagues to achieve AVE's business goals.
  • Assist with sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients.

Requirements:

  • Face-to-face customer service experience.
  • Hospitality, travel, relocation, corporate housing, or multifamily industry experience preferred.
  • Strong interpersonal and relationship building skills.
  • Professional verbal and written communication skills.
  • Detail orientation and excellent organizational skills.
  • Ability to problem solve and proactively alleviate potential resident concerns.
  • Willingness to master industry systems and programs (Yardi and/or Oscar experience a plus).
  • Ability to work independently and in a team environment.
  • Availability to work Sundays 3:00pm to 11:00pm with flexibility to cover additional shifts as requested.

What We Offer:

A competitive salary, opportunities for growth and development, and a dynamic work environment that values teamwork and customer satisfaction.

Join our team:

Apply now to become a part of our AVE by Korman Communities team and contribute to delivering exceptional experiences for our residents and guests.



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