Guest Services Ambassador

1 day ago

Florham Park, New Jersey, United States AVE by Korman Communities Full time
About the Role

We are seeking a highly skilled Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our residents, clients, and guests.

Key Responsibilities
  • Provide top-notch customer service, anticipating and addressing residents' needs in a timely and professional manner.
  • Ensure all reservations are up-to-date with detailed notes and suites are prepared to meet AVE's high standards.
  • Communicate effectively with residents, guests, and internal teams to ensure seamless operations.
  • Manage day-to-day operations, including key card creation, package logging, check-in and check-out procedures, and more.
  • Develop and maintain positive relationships with residents, clients, and colleagues to drive business goals.
  • Assist with sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients.
Requirements
  • Must have face-to-face customer service experience.
  • Hospitality, travel, relocation, corporate housing, or multifamily industry experience is strongly preferred.
  • Strong interpersonal and relationship building skills.
  • Professional verbal and written communication skills.
  • Detail orientation and excellent organizational skills.
  • Ability to problem solve and proactively alleviate potential resident concerns.
  • Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus).
  • Ability to work independently and as part of a team.
What We Offer
  • A fun, positive, and collaborative work environment.
  • Robust training program and ongoing professional development opportunities.
  • Comprehensive benefits package, including PTO, medical, vision, dental, and 401k (for permanent full-time roles).
  • Special day to celebrate your birthday month each year with paid Birthday Time Off (for permanent part-time and full-time roles).
  • Opportunities to give back, including participation in regular drives and fundraisers, and paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (for permanent part-time and full-time roles).
  • Complimentary furnished apartment stays at any AVE location nationwide for personal travel (for permanent part-time and full-time roles).
  • A career home with tons of potential for long-term career advancement within a rapidly expanding organization.
About AVE by Korman Communities

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents. Our first-class residential communities offer flexible living solutions, fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community. Our most important asset has always been our passionate, dedicated team members, who commit to our values and promote our reputation for excellence.

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