Customer Retention Expert

4 weeks ago


Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.

Key Responsibilities
  • Customer Advocacy: Develop and maintain strong relationships with our customers, providing expert guidance and support to ensure they derive maximum value from our products and services.
  • Business Growth: Identify and pursue opportunities for expansion and upselling, working closely with internal stakeholders to drive revenue growth and customer satisfaction.
  • Operational Oversight: Provide governance and operational oversight, ensuring seamless collaboration across geographically distributed teams and functions.
  • Regular Business Reviews: Collaborate with Sales and other internal partners to deliver regular reviews of progress against documented goals, priorities, and success criteria.
  • Team Support: Contribute to the development of best-in-class team practices, sharing knowledge and expertise to drive continuous improvement.
About the Team

Our A & G Customer Success team is a dynamic and passionate group of professionals dedicated to helping higher education institutions and libraries achieve their goals. We are committed to delivering exceptional customer experiences and driving business growth through strategic partnerships and innovative solutions.

Requirements
  • Experience: 5+ years of Customer Success, Account Management, or similar experience managing customer relationships.
  • Education: Bachelor's Degree required; or equivalent work experience.
  • Skills: Strong industry and product knowledge, excellent communication and interpersonal skills, ability to work effectively in a fast-paced environment.


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