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Administration Collector Specialist

2 months ago

Manchester, New Hampshire, United States Impact Fire Services Full time

Job Summary

As a key member of the Impact Fire Services team, the Administration Collector Specialist will play a crucial role in recovering revenue due in an efficient and effective manner. This role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Key Responsibilities

  • Call overdue accounts for payment, utilizing sound and proactive collection techniques.
  • Ensure collection efforts are performed with a customer service approach, building strong relationships with customers.
  • Analyze delinquent accounts and make recommendations for resolution on high-risk accounts.
  • Answer incoming calls and assist customers and service managers with questions as needed.
  • Enter information into the tracking system for all calls made to customers.
  • Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently.
  • Initiate small claims court actions, submit proper forms to the court, and appear in court to testify.
  • Research disputed balances and payments, updating Credit Bureau(s) for disputed accounts.
  • Process credit cards and communicate status of account problems on a regular basis to the Office/Collections Manager.
  • Meet or exceed assigned goals, working collaboratively with the sales/service departments.
  • Print, fax, and email invoices to customers on request.

Other Duties

  • Work with customers, DM's, and other team members to secure payments in a timely manner.
  • Report on progress of collections each month to the Office/Collections Manager.

Requirements

  • Associate degree; 2-4 years relevant experience or equivalent combination of education & experience.
  • Proficiency with Microsoft Office suite.
  • Experience with Great Plains accounting system is a plus.
  • Ability to work simultaneously in multiple platforms.
  • Excellent communication skills.
  • Excellent working relationship with the sales/service departments.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Ability to work well with co-workers and superiors.
  • Ability to thrive in a fast-paced organization.