Community Outreach Coordinator
6 days ago
The Community Development Associate is an entry-level position responsible for increasing the branch's membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones. This role requires a strong leader with the ability to lead and build cohesive member groups, facilitate weekly meetings and trainings, navigate various technology platforms, and manage data entry.
Key Responsibilities:- Outreach & Recruitment
- Spearhead awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members.
- Grow member base to achieve designated membership growth targets.
- Maintain accurate documentation of all member searches and other recruiting activities.
- Adhere to company standards pertaining to recruitment activities.
- Relationship Management
- Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment).
- Build meaningful relationships with members.
- Provide quality customer service support when dealing with members to ensure member satisfaction.
- Foster regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect.
- Manage effective communication with members including via phone, text, email and in person engagement.
- Deliver trainings pertaining to a variety of topics relating to Business and professional development, support the whole entrepreneur.
- Resolve member concerns, issues, and questions in a timely and professional manner.
- Treat all participants with respect and bring a high level of energy to every interaction with participants.
- Financial Management
- Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
- Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.).
- Accurately input and track members loan payments and other relevant data in appropriate systems.
- Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges.
- Proficiency in English required.
- Excellent customer service skills with strong written and communication skills.
- High level of integrity, professionalism, punctuality, discipline, and attention to detail.
- Basic logical reasoning and numeric skills.
- Ability to work independently and with a team-player mentality.
- Openness to receiving positive and negative feedback.
- Flexible schedule to accommodate availability of members, center meeting facilitation, info sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events)
- Estimated Salary: $20.49 hourly
- Medical, dental, and vision insurance plans
- Generous Paid Time Off options for vacation, sick, and personal days
- Paid Holiday Schedule
- 401K retirement savings plans
- Flexible Spending Account (FSA)
- Training
- Opportunity for advancement
- And more
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