Community Outreach Coordinator

6 days ago


Newark, New Jersey, United States Grameen America Inc Full time
Role Overview

The Community Development Associate is an entry-level position responsible for increasing the branch's membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones. This role requires a strong leader with the ability to lead and build cohesive member groups, facilitate weekly meetings and trainings, navigate various technology platforms, and manage data entry.

Key Responsibilities:
  • Outreach & Recruitment
    • Spearhead awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members.
    • Grow member base to achieve designated membership growth targets.
    • Maintain accurate documentation of all member searches and other recruiting activities.
    • Adhere to company standards pertaining to recruitment activities.
  • Relationship Management
    • Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment).
    • Build meaningful relationships with members.
    • Provide quality customer service support when dealing with members to ensure member satisfaction.
    • Foster regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect.
    • Manage effective communication with members including via phone, text, email and in person engagement.
    • Deliver trainings pertaining to a variety of topics relating to Business and professional development, support the whole entrepreneur.
    • Resolve member concerns, issues, and questions in a timely and professional manner.
    • Treat all participants with respect and bring a high level of energy to every interaction with participants.
  • Financial Management
    • Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
    • Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.).
    • Accurately input and track members loan payments and other relevant data in appropriate systems.
    • Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges.
    Requirements:
    • Proficiency in English required.
    • Excellent customer service skills with strong written and communication skills.
    • High level of integrity, professionalism, punctuality, discipline, and attention to detail.
    • Basic logical reasoning and numeric skills.
    • Ability to work independently and with a team-player mentality.
    • Openness to receiving positive and negative feedback.
    • Flexible schedule to accommodate availability of members, center meeting facilitation, info sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events)
    What We Offer:
    • Estimated Salary: $20.49 hourly
    • Medical, dental, and vision insurance plans
    • Generous Paid Time Off options for vacation, sick, and personal days
    • Paid Holiday Schedule
    • 401K retirement savings plans
    • Flexible Spending Account (FSA)
    • Training
    • Opportunity for advancement
    • And more


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