Senior Program Manager

3 weeks ago


Westerville, Ohio, United States Vertiv Full time
Job Summary

The Senior Program Manager will oversee New Product Development (NPD) programs and business infrastructure development from inception to launch. This role will coordinate efforts across engineering, product management, manufacturing, procurement, quality, order fulfillment, logistics, service, marketing, sales, and other cross-functional groups to optimize time to market while monitoring project changes to product cost, schedule, and resources.

Key Responsibilities
  • Ensure services line of business deliverables and tollgate signoff align with the global NPD process.
  • Collaborate with LOB leads to streamline service deliverables and requirements.
  • Establish a process to ensure Service LOB participation in requirement gathering for Marketing Requirement Specification (MRS) and Engineering Requirements Specification (ERS) for new products and metrics.
  • Lead development of Smartsheet project for individual NPD project management and reporting.
  • Liaise with regions to ensure successful launch of service mobile tools and forms.
  • Participate in cross-functional teams addressing strategic ways of using tools to improve operations.
  • Review project status and deliverables in preparation for tollgate reviews.
  • Establish monthly project review meetings with executive and service LOB leaders.
  • Provide executive-level program updates to senior management and executive sponsors.
  • Monitor team schedules and ensure coordination of activities on the critical path.
  • Develop and track metrics to report new product escapes.
  • Develop reporting and tracking programs to ensure the project is on target for schedule and cost.
  • Identify key issues and drive decisions to ensure the project does not slip.
  • Identify key risks and have a contingency plan.
  • Work with management of different operating functions to identify and obtain required resources to adequately staff project.
  • Communicate with other managers, upper management, or outside vendors and other plants, as required.
  • Provide training development and delivery of process.


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