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Healthcare Customer Service Associate

2 months ago

Jackson, Michigan, United States Center for Family Health Full time
Job Overview

We are excited to announce an opening for a Healthcare Customer Service Associate. This is a full-time, hourly, non-exempt role.

The Center for Family Health operates as a Federally Qualified Health Center (FQHC) and is dedicated to providing comprehensive healthcare services. Our clinic specializes in various fields including Family Medicine, Internal Medicine, Pediatrics, and Obstetrics/Gynecology. Over the years, we have significantly expanded our services, which now include medical, dental, pharmacy, and support services, along with several school-based health centers.

Our Mission: “Opening the door to healthcare for all.”


Employee Benefits:

At CFH, we offer a comprehensive benefits package to our employees, which includes:

  • Paid Time Off
  • Up to 9 Paid Holidays annually
  • 8 hours of Personal Holiday each year
  • Employer-Paid Short-Term Disability
  • Tax Sheltered 403B Retirement Plan with Company Match up to 3%
  • Paid Bereavement & Jury-Duty Leave
  • Continuing Education Funds
  • Access to Employee Assistance Program for staff and household members
  • Discounted rates from local partnerships

Additional Benefits for Full-Time Employees:

  • Multiple BCBS/BCN Medical Insurance plans
  • Delta Dental Insurance
  • VSP Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Employer-Paid Life Insurance
  • Voluntary Employee Supplemental Life Insurance
  • Long-Term Disability

Position Responsibilities:

The Healthcare Customer Service Associate plays a vital role in managing the front office and representing our practice with professionalism. Key responsibilities include:

  • Greeting patients warmly and professionally, ensuring excellent customer service.
  • Entering and verifying demographic information in the electronic medical record system.
  • Collecting and verifying insurance information accurately.
  • Distributing necessary forms to patients and assisting with their completion.
  • Collecting co-payments and managing financial transactions accurately.
  • Scheduling patient appointments in accordance with department guidelines.
  • Managing daily tasks and completing reminder calls.
  • Assisting with administrative duties such as faxing and copying.
  • Ensuring compliance with all regulations and policies.

Qualifications:

  • High School Diploma or equivalent required.
  • Previous experience in a medical office setting is preferred.

Skills and Abilities:

  • Ability to work independently and collaboratively within a team.
  • Strong communication skills, both written and verbal.
  • Proficient computer skills.
  • Exceptional customer service skills.
  • Strong organizational skills with attention to detail.
  • Ability to prioritize tasks effectively.
  • Commitment to maintaining confidentiality regarding patient information.

The Center for Family Health is an Equal Employment Opportunity employer. We welcome applications from all qualified individuals without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, disability, or any other legally protected characteristics.