Wellness Ambassador

2 weeks ago

New York, New York, United States Restore Hyper Wellness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Hyper Wellness Representative at Restore Hyper Wellness in Manhattan, NYC.

As a Hyper Wellness Representative, you will be responsible for greeting and welcoming potential and existing clients to the studio, helping clients determine the next steps in their wellness journey, promoting membership sales, and assisting with the administration of services.

You will also perform other administrative and hands-on duties to help the General Manager manage the day-to-day operations of the studio, and assist with retention and ensuring current members receive the highest level of customer service.

Key Responsibilities:

  • Conduct studio tours and deliver an exceptional sales and service experience to all members and guests
  • Educate clients on Restore services, including medical benefits, precautions, and at-home care
  • Meet and exceed all key performance sales indicators for the studio, including membership sales/renewals, and retail sales
  • Onboard new clients–-this involves completion of medical waivers and creating guest profiles in POS system
  • Field incoming calls to schedule appointments and answer general questions
  • Assist in outgoing calls to clients for notification of promotions and events
  • Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
  • Ensure a safe and clean studio environment for members and guests
  • Promote enthusiasm for health/wellness and the Restore brand

Requirements:

  • 1+ years of customer service experience in a similar role
  • 1+ years of sales experience preferred
  • Excellent customer service skills
  • Strong teamwork mentality
  • Exceptional communication skills, both written and verbal
  • Intermediate computer skills
  • Demonstrate initiative and ability to work independently

Benefits:

  • Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles)
  • PTO (Full-Time roles)
  • Free and discounted services (both Full- and Part-Time roles)
  • 401k retirement plan with vested employer match (both Full- and Part-Time roles)
  • Bonus opportunities (both Full- and Part-Time roles)
  • Career advancement opportunities (both Full- and Part-Time roles)

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