Call Center Team Lead
2 weeks ago
We are seeking a highly skilled Call Center Supervisor to join our team at Enova International. As a Call Center Supervisor, you will be responsible for overseeing the day-to-day functions of a team of representatives, ensuring they provide exceptional customer service and meet performance metrics.
Key Responsibilities- Manage metrics, performance criteria, policies, and procedures to continuously improve representatives' productivity.
- Review quality assurance reports, customer survey responses, and error reports, and provide coaching to representatives to ensure they are creating the expected customer experience.
- Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner.
- Identify trends and recommend appropriate solutions to improve performance and drive engagement.
- Assist with new hire interviews, hiring decisions, and manage the onboarding process for all new hires within your function.
- 3 years of leadership experience in a related capacity.
- Experience within the financial industry and/or loan operations.
- Excellent written and verbal communication skills.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Capable of remaining calm under pressure and navigating tense situations, especially during busy hours.
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays.
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a roth option (U.S. Based employees only).
- PTO & paid holidays off.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- DEI groups and employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
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Customer Service Team Lead
4 weeks ago
South Jordan, Utah, United States Enova Full timeAbout the Role:We are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer experience.Key...
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Customer Service Team Lead
1 month ago
South Jordan, Utah, United States Enova Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer...
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Member Team Lead
3 weeks ago
South Jordan, Utah, United States Walmart Full timeJob SummaryWe are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesLead a team of associates in providing member...
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Grooming Salon Team Lead
2 weeks ago
South Jordan, Utah, United States Scenthound Full timeJob OverviewScenthound is seeking a skilled and compassionate Scenter Supervisor to join our team. As a key member of our leadership team, you will be responsible for providing exceptional leadership and guidance to our Scenter employees, ensuring a seamless and enjoyable experience for our canine clients and their owners.Key Responsibilities:Lead by example...
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Part Time Demo Team Lead in Walmart
4 weeks ago
South Jordan, Utah, United States Advantage Solutions Full timeJob SummaryWe are seeking a highly motivated and customer-focused Part Time Demo Team Lead to join our team at Walmart. As a Part Time Demo Team Lead, you will play a key role in assisting with daily operations, including reports, interviewing, training, supervising team members, and conducting product demonstrations as needed.Key ResponsibilitiesAssist with...
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Ski Patrol Training Lead
1 week ago
South Jordan, Utah, United States Solitude Mountain Resort Full timeSki Patrol Training LeadJoin Solitude Mountain Resort as a Ski Patrol Training Lead and take on a supervisory role in managing the training of up to 30 employees. As a key member of the Ski Patrol team, you will be responsible for a wide range of mountain operations, including emergency response, medical training, and equipment maintenance.Key...
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Team Leader
3 weeks ago
South Jordan, Utah, United States MOD Super Fast Pizza, LLC Full timeAbout MOD Super Fast Pizza, LLCAt MOD Super Fast Pizza, LLC, we're committed to creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.Job SummaryWe're seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you'll play a key role in...
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Lead Trainer
3 weeks ago
South Jordan, Utah, United States Burn Boot Camp Kids Camp - South Jordan Full timeJob OverviewBurn Boot Camp Kids Camp - South Jordan is a leading provider of fitness and recreational programs dedicated to promoting health and wellness in our community. We offer a variety of programs, including seasonal camps and year-round fitness classes.We are seeking a highly organized and dynamic Trainer/Operations Manager with a passion for working...
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Fitness Center Representative
5 days ago
South Jordan, Utah, United States Planet Fitness - UT Pilzer Group Full timeJob Title: Member Services RepresentativeAt Planet Fitness - UT Pilzer Group, we are seeking a highly motivated and customer-focused Member Services Representative to join our team.Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a...
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Sales Team Lead
2 weeks ago
West Jordan, Utah, United States Wolf Motor Company Full timeJob OverviewWe are seeking a highly skilled Sales Manager to lead our sales crew and drive business growth. The ideal candidate will have a proven track record of success in sales leadership and a strong understanding of our industry.Key ResponsibilitiesLead and manage a team of sales professionals to achieve sales targets and goals.Develop and implement...
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Customer Operations Data Analyst
6 days ago
South Jordan, Utah, United States Cricut Full timeJob SummaryThe Operations Data Analyst will be responsible for analyzing call center data to identify trends, improve performance, and enhance customer satisfaction. This role involves working closely with management to provide actionable insights and recommendations based on data analysis.Key Responsibilities:Collect, analyze, and interpret call center data...
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Administrative Coordinator
2 weeks ago
South Jordan, Utah, United States The Phoenix Recovery Center, LLC Full timeJob SummaryThe Phoenix Recovery Centers, LLC is seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As a key member of our operations team, you will be responsible for providing administrative support to our Executive Director and leadership team, ensuring the smooth day-to-day operations of the company.Key...
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Customer Service Representative
4 weeks ago
South Jordan, Utah, United States Hired by Matrix Full timeUnlock Your Career PotentialAre you ready to take your career to the next level? Hired by Matrix is a leading talent solutions provider that connects candidates with top companies across various industries. We're excited to offer a unique opportunity for a Customer Service Representative to join our client's global financial institution.Key...
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Bakery Department Lead
3 weeks ago
South Jordan, Utah, United States Sam's Club Full timeJob SummaryAs a Bakery Department Lead at Sam's Club, you will be responsible for driving sales in your area and supervising a team of hourly associates to deliver exceptional customer service and high-quality products. You will model expertise in Bakery and work collaboratively with other team leaders to ensure the total club meets the member's...
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Domino's Pizza Shift Lead
3 days ago
South Jordan, Utah, United States Domino's Franchise Full timeAbout the JobWe're looking for a motivated and experienced Shift Lead to join our team at Domino's Pizza. As a Shift Lead, you'll be responsible for leading a team of delivery drivers and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of delivery drivers to ensure timely and efficient delivery of pizzas and other menu...
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Customer Service Representative
2 weeks ago
South Jordan, Utah, United States Russell Tobin Full timeJob Title: Call Center SpecialistJob Summary:Russell Tobin is seeking a highly skilled and professional Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for handling incoming phone calls regarding various service inquiries on client accounts.Key Responsibilities:Respond to client inquiries with a high degree of...
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Senior Customer Support Specialist
2 weeks ago
South Jordan, Utah, United States JobRialto Full timeJob DescriptionWe are seeking a highly skilled and professional Client Support Service Professional to join our team at JobRialto.The ideal candidate will have a strong background in customer service and a passion for delivering exceptional support to our clients.Key Responsibilities:Respond to incoming phone calls regarding various service inquiries on...
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iOS Mobile Engineer Lead
6 days ago
South Jordan, Utah, United States Cricut Full timeCricut iOS Mobile Engineer Lead Job DescriptionCricut is a leading manufacturer of smart cutting machines and crafting tools. We're seeking a highly skilled Lead iOS Mobile Engineer to join our team and help us take our iOS native apps to the next level.Key Responsibilities:Lead technical architecture, coding standards, and team processes and policiesWork...
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Real Estate Sales Partner
2 weeks ago
South Jordan, Utah, United States Zander Real Estate Team Full timeAbout Zander Real Estate TeamZander Real Estate Team is a leading real estate company in the South Jordan area, known for its commitment to excellence and customer satisfaction. Our team of experienced professionals is dedicated to providing top-notch service to our clients, ensuring their real estate needs are met efficiently.Our MissionWe strive to be the...
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Customer Service Representative
3 weeks ago
South Jordan, Utah, United States ApTask Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ApTask. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to incoming phone...