Customer Experience Advocate
4 days ago
Tandym Group is seeking a highly skilled Client Services Professional to join our team. As an Enterprise Client Services Representative, you will be responsible for delivering exceptional customer experiences and driving business growth through effective relationship management.
Key Responsibilities:- Manage client relationships, ensuring timely and effective resolution to client concerns and issues.
- Collaborate with cross-functional teams to resolve complex contract and billing system inconsistencies.
- Maintain accurate and up-to-date customer information in CRM systems, ensuring seamless reporting and analytics.
- Develop and implement process improvements to enhance client satisfaction and drive business growth.
- Identify and resolve root cause issues to retain clients and revenue.
- Minimum 2 years of experience in the Telecommunications and/or Cable industry.
- Associate's and/or Bachelor's Degree.
- Experience working with Customer Relationship Management databases, such as Salesforce.
- Strong understanding of Billing systems.
- ICOMS and/or CSG billing and data entry knowledge.
- Proficiency in Microsoft Office.
- Solid problem-solving and time management skills.
- Excellent interpersonal and communication skills (written and verbal).
- Strong attention to detail and high level of organization.
This role offers a competitive salary, benefits package, and opportunities for career growth and professional development in a dynamic and supportive work environment.
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Advocate for Customer Experience
5 days ago
Austin, Texas, United States DevRev Full timeDevRev is seeking an Advocate for Customer Experience to foster a customer-centric culture within our organization. This role requires a passion for customer advocacy and marketing, excellent communication skills, and the ability to collaborate across various teams.About the CompanyHeadquartered in Palo Alto, California, DevRev has offices in seven global...
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Customer Experience Advocate
4 weeks ago
Austin, Texas, United States Centro Full timeJob DescriptionAt Centro, we strive to provide exceptional customer service and foster a supportive work environment. As a Customer Experience Advocate, you will play a key role in ensuring our customers have a memorable experience.Key Responsibilities:Provide proactive and positive interactions with customers, addressing their questions and concerns.Craft...
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Customer Experience Advocate
1 week ago
Austin, Texas, United States BioSpace Full timeJob OverviewWe are seeking a highly skilled Customer Experience Advocate to join our team at BioSpace. This role is responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to...
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Customer Experience Advocate
5 days ago
Austin, Texas, United States Canva Full timeAbout the TeamWe've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers.Job DescriptionWe're looking for a highly skilled Cross-Functional...
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Customer Experience Advocate
5 days ago
Austin, Texas, United States Shift Robotics Full timeJob OverviewThe Customer Support Specialist role at Shift Robotics is a key position that plays a vital part in delivering exceptional service to our customers. This multifaceted role involves addressing customer inquiries, handling returns, coordinating product repairs, and managing shipping logistics.This position requires strong communication skills,...
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Customer Experience Advocate
2 weeks ago
Austin, Texas, United States Marijane Billington - State Farm Agent Full time**Career Opportunities at Marijane Billington - State Farm Agent**We offer a unique chance for motivated individuals to develop their skills and advance their careers in the insurance industry.Key Responsibilities:Our ideal candidate will have a genuine interest in understanding customer needs and preferences, exceptional communication skills, and a...
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Customer Service Advocate
5 days ago
Austin, Texas, United States Marijane Billington - State Farm Agent Full timeMarijane Billington - State Farm Agent is seeking a highly motivated Customer Service Advocate to join our team. In this role, you will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members.Responsibilities:Forge lasting connections with...
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Technical Customer Advocate
4 days ago
Austin, Texas, United States Zendesk Full timeJob DescriptionWe're looking for a talented Technical Customer Advocate to join our team. In this role, you will be responsible for providing technical support and guidance to customers, ensuring their successful adoption and utilization of Zendesk's software solutions.You will work closely with cross-functional teams, including Sales, Renewals, and Product...
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Sales and Customer Advocate
5 days ago
Austin, Texas, United States Elevated Marketing Management Full timeWe are seeking a talented Sales and Customer Advocate to join our team at Elevated Marketing Management.The estimated annual salary for this role is $75,000 - $95,000, depending on experience and qualifications.About the Position:In this dynamic role, you will be responsible for implementing marketing directives and sales strategies in designated territories...
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Technical Customer Advocate
7 days ago
Austin, Texas, United States Liquibase Full timeJob DescriptionWe are seeking a Technical Customer Advocate to join our team at Liquibase. This role will involve working closely with customers to resolve complex technical issues and provide exceptional support.The ideal candidate will have a strong background in DevOps, excellent customer service skills, and the ability to troubleshoot and resolve issues...
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Shipping and Customer Experience Advocate
4 weeks ago
Austin, Texas, United States Auctane Full timeJob DescriptionWe are seeking an experienced Customer Success Associate to join our team. As a key member of our customer-facing department, you will play a vital role in building strong relationships with our most strategic and highest revenue-producing customers. Your primary responsibility will be to minimize customer and revenue churn on non-managed...
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Advocate for Customer Success
5 days ago
Austin, Texas, United States DevRev Full timeJoin Our Team as a Customer Advocacy ExpertAt DevRev, we're committed to building the earth's most customer-centric companies. We're now seeking an experienced Customer Advocacy Specialist to help us achieve this vision. As a vital member of our team, you'll focus on driving customer satisfaction, retention, and growth through innovative advocacy...
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Customer Experience Leader
4 days ago
Austin, Texas, United States Dealhub Full timeAbout the RoleWe are seeking a talented Customer Experience Leader to join our Austin, TX team.The ideal candidate will have 3+ years of experience as a Customer Success Manager in SaaS companies.You will lead our customers through the onboarding and ongoing process, building strong relationships and ensuring they maximize the value of their subscription.Our...
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Enterprise Customer Advocate
4 days ago
Austin, Texas, United States SHI International Full timeAt SHI International Corp., we are seeking an Enterprise Customer Advocate - VMware to join our team. In this role, you will play a critical part in ensuring that our customers achieve success with their VMware environments.You will work closely with sales teams to establish strong relationships with VMware sellers and leaders, as well as maintain positive...
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Austin, Texas, United States PAR Full timeUnlock Your Potential as a Customer Success ManagerAt PAR Technology, we are looking for a talented Senior Customer Advocate for Enterprise Accounts to join our team. As a key member of our customer-facing organization, you will be responsible for building strong relationships with our enterprise clients, understanding their business goals, and providing...
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AI Technical Advocate
1 week ago
Austin, Texas, United States Kumo Full timeJob DescriptionWe are looking for an AI Technical Advocate to join our team at Kumo. As an AI Technical Advocate, you will be responsible for helping our customers overcome challenges they may encounter in achieving sufficient model performance or integrating Kumo into their production systems.The ideal candidate will have 2+ years of relevant professional...
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Customer Advocate
5 days ago
Austin, Texas, United States Alen Corporation Full timeAbout UsThe Alen Corporation is a leading provider of innovative solutions for businesses and individuals. We pride ourselves on delivering exceptional customer experiences and driving business growth through strategic partnerships and targeted marketing initiatives.We are committed to fostering a culture of innovation, collaboration, and excellence. Our...
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Enterprise Client Advocate
2 weeks ago
Austin, Texas, United States AutoRABIT Holding Inc. Full timeAutoRABIT Holding Inc. is a worldwide company with a team of professionals who share a common goal: making the working lives of our clients safer and easier. We are currently seeking an Enterprise Client Advocate to join our team and help us achieve this vision.As an Enterprise Client Advocate, you will be responsible for fostering strong relationships with...
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Portfolio Service Advocate
4 days ago
Austin, Texas, United States Kastle Systems Full timeJoin Our Team: At Kastle Systems, we believe that diversity makes us stronger. We're an equal opportunity employer committed to providing a workplace that is inclusive, respectful, and supportive. If you're passionate about delivering exceptional customer experiences and are eager to grow your career, consider joining our team.We're seeking a Portfolio...
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Patient Care Advocate
2 weeks ago
Austin, Texas, United States CVS Health Full timeWe are seeking a dedicated Patient Care Advocate to join our team at CVS Health. As a Patient Care Advocate, you'll play a crucial role in supporting our customers in navigating their healthcare journey.Your responsibilities will include providing clear, concise information to participants, helping them make informed decisions about their health and...