Senior Customer Advocate for Enterprise Accounts

3 weeks ago


Austin, Texas, United States PAR Full time
Unlock Your Potential as a Customer Success Manager
At PAR Technology, we are looking for a talented Senior Customer Advocate for Enterprise Accounts to join our team. As a key member of our customer-facing organization, you will be responsible for building strong relationships with our enterprise clients, understanding their business goals, and providing strategic guidance to help them achieve long-term success. With your expertise in Customer Success, Account Management, and Loyalty Strategy, you will play a critical role in driving team success, developing scalable account management processes, and providing thought leadership in loyalty innovation.

Your Expertise Matters
10+ years of experience in Customer Success, Account Management, or Consulting within a SaaS environment, with at least 5+ years managing teams that support enterprise customers. Strong experience in the restaurant, retail, or loyalty technology space is highly preferred. Proven track record of driving team success in renewals, upsells, and cross-sells, with a focus on strategic account growth. Excellent technical acumen with the ability to understand complex platform functionality and guide teams through technical challenges. Thought leadership in loyalty strategy, with the ability to translate industry trends into actionable insights for customers and teams.

Achieve Greatness with Our Team
Our team at PAR Technology is passionate about delivering innovative solutions that meet the evolving needs of our clients. With a relentless drive for innovation and a commitment to customer success, we strive to create a seamless customer journey and drive enterprise customer satisfaction. If you're a motivated and results-driven individual with a passion for Customer Success and Loyalty Strategy, we invite you to join our dynamic team.

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