Healthcare Operations Manager

3 weeks ago


Provo, Utah, United States Serenity Healthcare Full time
Job Overview

We are seeking a highly motivated and experienced Contact Center Supervisor to lead our team of agents at Serenity Healthcare. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences.

Key Responsibilities:

  • Oversee daily operations and ensure that our agents provide outstanding service while adhering to best practices and organizational standards.
  • Manage performance metrics, policies, and procedures to drive customer satisfaction and loyalty.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders to implement changes.
  • Supervise and mentor a team of contact center agents, providing coaching, support, and performance feedback to enhance service quality.
  • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

Requirements:

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

What We Offer:

  • Comprehensive insurance coverage (90% premium covered by Serenity)
  • Clear paths for growth and advancement
  • Competitive compensation (DOE)
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program

About Serenity Healthcare:

Serenity Healthcare is a leading provider of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. We are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.


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