Healthcare Operations Manager
3 weeks ago
We are seeking a highly motivated and experienced Contact Center Supervisor to lead our team of agents at Serenity Healthcare. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences.
Key Responsibilities:
- Oversee daily operations and ensure that our agents provide outstanding service while adhering to best practices and organizational standards.
- Manage performance metrics, policies, and procedures to drive customer satisfaction and loyalty.
- Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders to implement changes.
- Supervise and mentor a team of contact center agents, providing coaching, support, and performance feedback to enhance service quality.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
Requirements:
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
What We Offer:
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation (DOE)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
About Serenity Healthcare:
Serenity Healthcare is a leading provider of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. We are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.
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