Field Service Supervisor

3 weeks ago

Murrysville, Pennsylvania, United States Cleveland Brothers CAT Full time
Job Title: Field Service Supervisor

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, is seeking a highly skilled Field Service Supervisor to lead our Field Service Department.

Job Summary:

This is a challenging and rewarding role that requires a strong leader to direct the activities of the Field Service Department, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Supervise and develop the personnel of the department to ensure they have the skills and knowledge needed to provide exceptional service to our customers.
  • Receive and respond to customer requests or inquiries on equipment repairs, providing timely and effective solutions.
  • Assist in determining the necessary repairs and scheduling them to minimize downtime and maximize customer satisfaction.
  • Research information from literature and computer-based sources to stay up-to-date on the latest repair procedures and technologies.
  • Assign and schedule equipment and personnel to shop repairs, ensuring that all work is completed efficiently and effectively.
  • Perform other functions as assigned by necessity, such as assessing employee performance and providing guidance or recommending training needed to reach and maintain acceptable performance levels.
Requirements:
  • Five years of hands-on supervisory experience within a field environment, demonstrating increased responsibility and knowledge of Caterpillar product lines.
  • Comprehensive knowledge of mechanical repair procedures and their application to equipment repair.
  • Previous experience as a Supervisor or Manager is highly desired.
  • Thorough understanding of Company/contract practices and policies in relation to the direction of the work force.
  • Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity.
  • Considerable written and verbal communication skills for the conveyance of instructions.
  • Working skills in computer applications in a Windows-based environment to provide for continual improvement of department efficiency.
  • Ability to manage day-to-day operations and make decisions that impact the department's performance.
  • Strong verbal and written communication skills, with intermediate computer skills.
  • Proficiency with MS Office software, Lotus Notes, and DBSi.
Why Cleveland Brothers?
  • Market-leading benefits package, including medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, and Profit Sharing Account.
  • Advancement opportunities, with a dynamic organization that wants to see you succeed.
  • Stability, with a company that has been around for 75 years and is committed to its employees and customers.

Cleveland Brothers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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