Field Service Supervisor
4 weeks ago
Job Summary:
Cleveland Brothers is seeking a highly skilled Field Service Supervisor to lead our team of technicians in providing exceptional service and support to our customers. As a Field Service Supervisor, you will be responsible for directing the activities of the Field Service Department, supervising employees, and ensuring that our customers receive the most efficient and cost-effective product line support possible.
Key Responsibilities:
- Supervise and develop the personnel of the department
- Receive and respond to customer requests or inquiries on equipment repairs
- Assist in determination of needed repairs and the timing of repairs
- Research information from literature and computer-based sources
- Assign and schedule equipment and personnel to shop repairs
- Other functions as assigned by necessity
Requirements:
- Five years of hands-on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines
- Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
- Previous experience as a Supervisor or Manager is highly desired
- Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
- Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
- Considerable written and verbal communication skills for the conveyance of instructions
- Working skills in computer applications in a Windows-based environment to provide for continual improvement of department efficiency
- Provide superior customer service and product support through management of all aspects of the service department
What We Offer:
- Market-leading benefits package, including medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, and Profit Sharing Account
- Opportunities for advancement and professional growth within a dynamic organization
- Stability and job security with a company that has been around for 75 years
About Us:
Cleveland Brothers Equipment Co., Inc. is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia, and western Maryland, providing new, used, and rental equipment, parts, and service. With 29 locations, customers have access to all the parts and equipment needed to get the job done, backed by industry-leading technicians and staff.
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