Customer Service Liaison

3 weeks ago


Marietta, Georgia, United States Jan-Pro Cleaning and Disinfecting of Atlanta Full time

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Jan-Pro Cleaning and Disinfecting of Atlanta. This is an exciting opportunity for a motivated individual to provide exceptional customer service, support franchise owners, and promote our services.

Job Summary

This role requires a friendly, professional demeanor and the ability to communicate effectively in both English and Spanish. The ideal candidate will have excellent phone etiquette, strong verbal and written communication skills, and the ability to multitask in a dynamic environment.

The estimated salary for this position is $40,000 - $45,000 per year, with opportunities for commission and bonuses. Comprehensive medical, vision, and dental coverage, as well as 401k match eligibility after six months, make this a competitive benefits package.

About the Role
  • Engage with customers through phone and email to ensure high levels of satisfaction with current services.
  • Conduct follow-up calls to inquire about and promote additional services for existing customers.
  • Provide knowledgeable answers to questions regarding products, pricing, and availability.
  • Translate and facilitate communication for Spanish-speaking franchise owners.
  • Schedule and conduct sales presentations for potential franchise owners in Spanish.
  • Maintain accurate records and data entry across various customer relationship platforms.
  • Resolve customer issues promptly and effectively, aiming to exceed expectations.
  • Collaborate with the sales and service teams to address customer needs and enhance service offerings.


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