Customer Service Representative

3 days ago


Marietta, Georgia, United States The UPS Store 2280 Full time
About the Role

We are seeking a results-driven retail professional to join our team as a Customer Service Representative. This individual will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction through prompt issue resolution and effective communication
  • Assess customer needs and provide personalized assistance, recommending products and solutions that meet their requirements
  • Welcome customers to the store, answer queries, and ensure a positive shopping experience
  • Achieve department sales goals by effectively promoting products, identifying opportunities, and driving sales growth
  • Maintain in-stock and visually appealing displays, adhering to visual merchandising standards
  • Actively engage with customers, providing product information, and making recommendations to drive sales
  • Process point-of-sale transactions efficiently, handling returns and exchanges accurately
  • Cross-sell products, build rapport with customers, and establish trust relationships
Requirements
  • Proven work experience in retail sales or a similar role
  • Basic understanding of sales principles, customer service practices, and product knowledge
  • Proficiency in English, strong communication, and interpersonal skills
  • Availability to work flexible shifts, including evenings and weekends
  • High school degree; Bachelor's degree in Marketing or related field preferred


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