Customer Success Manager
2 months ago
We are seeking a highly motivated and experienced Cybersecurity Solutions Expert to join our team at Keeper Security. As a key member of our Client Success team, you will be responsible for driving revenue growth and delivering exceptional customer experiences for our enterprise clients.
Key Responsibilities- Develop and execute tailored account plans to drive revenue growth and expand customer relationships
- Provide expert-level support and guidance to clients on cybersecurity best practices and Keeper Security solutions
- Collaborate with cross-functional teams to identify and pursue new business opportunities and expansion initiatives
- Conduct regular business reviews and quarterly planning sessions to ensure clients are achieving their security and compliance goals
- Build and maintain strong relationships with C-level executives, IT leaders, and other key stakeholders
- Stay up-to-date on industry trends and emerging threats to provide informed guidance and recommendations to clients
- Develop and maintain a deep understanding of Keeper Security solutions and their applications in various industries
- Work closely with the sales team to identify and pursue new business opportunities and expansion initiatives
- Contribute to the development of new business strategies and initiatives to drive revenue growth and customer satisfaction
- Minimum 1 year of experience in account management, customer success, or sales roles
- Strong technical knowledge of cybersecurity solutions and software integrations
- Proven track record of driving revenue growth and expanding customer relationships
- Excellent communication and interpersonal skills, with the ability to build strong relationships with C-level executives and other key stakeholders
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Experience working with Salesforce.com and other CRM systems
- Undergraduate degree preferred
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Generous PTO plan and paid holidays
- Opportunities for professional growth and development
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