Front Desk Coordinator
5 days ago
Job Summary: We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at Nephrology Associates of Northern Illinois and Indiana (NANI). As a Front Desk Coordinator, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities:
- Greet and check-in patients, ensuring a positive and welcoming experience.
- Enter patient registration information into our computer system, verifying insurance details and updating patient records as necessary.
- Accurately calculate and collect patient payments, following established office guidelines.
- Answer incoming phone calls, responding to patient inquiries and providing accurate information regarding test preparations and appointment schedules.
- Maintain patient records, including filing of diagnostic test reports and updating records as needed.
- Upload and scan patient information and documentation into our electronic medical record system.
- Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules.
- Document all calls, correspondence, and encounters with patients according to established guidelines.
- Perform other duties as assigned, including ordering supplies for the office and treating all medical records in a secure and confidential manner.
Requirements:
- 1+ years of receptionist experience or experience in a medical office preferred.
- High school diploma or equivalent.
- Positive, friendly attitude and excellent communication and organizational skills.
- Ability to use computer software, including Microsoft products and scheduling software.
- Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment.
- Strong interpersonal skills and high level of compassion.
- Second language proficiency a plus.
About NANI: NANI is the nation's largest Nephrology practice, providing excellence in specialty kidney care for over 50 years. We have a collaborative environment and offer a great schedule, health, dental, 401k, generous Paid Time Off, and great working conditions.
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