Hotel Reception Lead

3 weeks ago


Tampa, Florida, United States Crestline Hotels & Resorts Full time

Job Summary:

The Front Desk Supervisor plays a vital role in maintaining the highest standards of productivity, employee morale, and guest satisfaction at Crestline Hotels & Resorts. As a key member of the hotel team, they are responsible for ensuring seamless front desk operations, providing exceptional guest service, and fostering a positive work environment.

Key Responsibilities:

  • Supervise and coordinate front desk activities to optimize efficiency and productivity.
  • Provide guidance and support to front desk staff to ensure excellent guest service and resolve any issues promptly.
  • Monitor and maintain accurate records of guest reservations, check-ins, and check-outs.
  • Collaborate with other hotel departments to ensure seamless communication and service delivery.
  • Contribute to the development and implementation of front desk policies and procedures.

Requirements:

  • Proven experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other stakeholders.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.


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