Nighttime Retail Customer Experience Specialist
2 weeks ago
Job Title: Nighttime Retail Customer Experience Specialist
About the Job: We're looking for a highly motivated and customer-focused individual to join our Night Clerk team at Dillons. As a key member of our retail team, you will create a welcoming environment, respond to customer inquiries, and maintain knowledge of department merchandise.
Earn an Estimated $14.00 - $17.00 per hour, based on your qualifications and experience. This is a fantastic opportunity to develop your skills and grow with our company. You'll work closely with department managers to achieve sales and profit objectives, promoting a positive and inclusive work environment.
Main Responsibilities:
- Develop and maintain strong relationships with customers
- Cultivate a culture of trust and respect among colleagues
- Gain and maintain extensive knowledge of department merchandise and store offerings
- Provide personalized recommendations to customers, keeping them informed about promotions and special deals
- Conduct regular quality checks to ensure product freshness and adherence to sell-by dates
- Manage inventory, labeling, and stocking merchandise; provide customers with prompt access to ordered products
- Communicate discrepancies in product orders to department managers
- Exhibit a positive attitude and engage with customers effectively
- Stay up-to-date with advertising campaigns and promotional materials
- Comply with all food safety guidelines and regulations
- Monitor and maintain optimal temperatures in storage areas
- Support safety initiatives by adhering to safety procedures and reporting hazards
- Maintain equipment in good working condition, reporting necessary repairs
- Notify management of accidents involving customers or employees
- Report potential security threats, including theft, robbery, or other malicious activities
Essential Qualifications:
- Able to manage stress and pressure
- Basic mathematical skills (counting, addition, and subtraction)
- Effective communication skills
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