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Customer Service Representative: 10:30am-7:00pm
2 months ago
Ultimate Staffing Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers.
Key Responsibilities- Customer Interaction: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Order Processing: Enter and process customer orders for hearing devices, supplies, and warranties.
- Log Management: Create and maintain accurate logs of customer interactions and sales activity.
- Communication: Update customer contact information and communicate with customers via phone and email.
- Problem Resolution: Resolve customer complaints and issues in a fair and timely manner.
- Team Collaboration: Work closely with the sales team to ensure seamless customer service and support.
- Education: High School Diploma or equivalent required.
- Experience: Minimum 3 years of customer service experience, preferably in a call center environment.
- Skills: Excellent verbal and written communication skills, attention to detail, and ability to multitask.
- Software: Proficient in MS Windows and MS Office.
- Pay Range: $19-22/hour.
- Work Schedule: Monday to Friday, 10:30am-7:00pm.
