Customer Service Representative

4 weeks ago


Minneapolis, Minnesota, United States Wright-Hennepin Cooperative Electric Association Full time
Job Summary

Wright-Hennepin Cooperative Electric Association is seeking a highly skilled Customer Service Representative to join our team at the Wright-Hennepin International Response Center (WHIRC). As a key member of our dispatch team, you will be responsible for providing exceptional customer service, answering incoming calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls and provide quick, accurate, and courteous service to customers.
  • Obtain account information from technicians and customers and enter it accurately and efficiently into our automation system.
  • Perform system checks on equipment, recognize and correct minor equipment problems, and report concerns and problems to the appropriate teams.
  • Participate in monthly training, emergency generator and back-up power testing, and complete Central Station Alarm Association training and certification.
Requirements
  • High school education or equivalent.
  • 1+ year of customer service experience, preferably in a high call volume environment.
  • Successful completion of WHIRC dispatcher training and probation.
  • Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements.
  • Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety, and Member/Customer Focused.
Working Conditions

The Call Center Representative works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.



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