Customer Service Representative
2 days ago
Pronto Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, dispatching schedules, and completing administrative tasks.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and in-person
- Dispatch schedules to support our field team's schedule and mileage
- Complete administrative tasks, including permit pulling, inspection scheduling, and rebate paperwork
- Prepare follow-up packets to stay in touch with clients
Requirements:
- At least 2 years of verifiable customer service experience
- Call Center Experience with great telephone and service skills
- Bachelor's degree is preferred, but not required
- Bilingual ability a plus
- Any home service dispatch or call center experience is a bonus
- Helpful software experience and skills - data entry, computer literacy, and Excel knowledge
Work Schedule:
Our CSRs work a full-time schedule that is Tuesday - Saturday with the following hours: Tuesday 7-4, Wednesday 7-4, Thursday 7-4, Friday 10-7, and Saturday 3-10. Sunday - Thursday is available as well and one weekend shift is required.
About Pronto Heating & Air Conditioning:
Our family has been doing this for over 60 years. We've learned a lot. When it came time to build a new company, we had lots of new ideas. We make it simple. We do the job right. We're reliable. We have new ideas, but we're kinda old fashioned, too. We're guests in our clients' homes, and they find us professional and pleasant. We leave their homes clean and tidy. Risking taunts from kids, we even wear plastic booties over our shoes. We both arrive at our clients' homes and finish when we say we will.
Why Work with Us:
We offer top pay, fantastic perks and benefits, opportunities for advancement, and, most of all, a fun and friendly place to work. We are committed to attracting and retaining the best. We couldn't guarantee any of this without our amazing team of employees.
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