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Loft Sales Lead Position

2 months ago

Great Barrington, Massachusetts, United States Ascena Full time

Job Summary:

The Sales Lead is a key member of the Loft team, responsible for providing exceptional client services and supporting the Store Manager and Assistant Manager in overseeing the operational functioning of the store.

Key Responsibilities:

  • Embracing our values and setting an example through behaviors
  • Responsible for compliance with all Ascena practices and procedures
  • Additional responsibilities as assigned by the Store Manager or Assistant Manager

Primary Responsibilities:

  • Supporting the business strategy and adjusting to effectively reach goals
  • Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities
  • Utilizing tools to ensure a client-focused team environment
  • Driving volume and anticipating clients' needs while communicating store metrics and individual performance to motivate associates
  • Coaching Associates 'in the moment' on client interactions and performance to maximize productivity and capture client opportunities
  • Possessing keys to the store, performing opening and closing procedures in the absence of management
  • Assuming PIN and signature privileges for register functions requiring approval
  • Utilizing reports to make effective merchandising decisions and style the store in Ascena standards
  • Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP's)
  • Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
  • Complete daily tasks to ensure store runs smoothly and meets all Ascena standards and guidelines
  • Reports to work as scheduled; records time worked accurately by using Ascena's Time and Attendance system; remains flexible to the needs of the business
  • Embracing fashion, understands current market trends and is able to articulate them using Ascena interpretations in every client interaction. Represents the brand by adhering to Ascena's dress code guidelines
  • Treats others fairly and with respect, valuing differences

Requirements:

  • Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
  • Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Ascena's guidelines
  • Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office

Education and Experience:

  • Minimum Requirements: High School Diploma or GED
  • Minimum six months Sales Associate experience with Ascena or equivalent experience with another retailer in a position of sales associate or higher
  • Part-time or full-time managerial experience preferred