Retail Key Holder

3 days ago


Waldorf, Maryland, United States K&G Fashion Superstore Full time
Job Title: Retail Key Holder

At K&G Fashion Superstore, we are seeking a highly motivated and results-driven Retail Key Holder to join our team. As a Retail Key Holder, you will play a critical role in supporting the Store Manager in achieving sales performance expectations, creating an engaged and inclusive store environment, and delivering exceptional customer experiences.

Key Responsibilities:
  • Partner with the Store Manager to lead store staff to achieve sales, service, and operational expectations.
  • Model company values and lead by example as an active coach.
  • Communicate priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.
  • Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Expectations:
  • Support the management team in achieving store business plans, including sales, customer service, and operational goals.
  • Understand how to leverage store reports to inform business decisions.
  • Participate in driving business outreach opportunities and communicate leads to the Store Manager.
  • Identify performance opportunities and partner with the management team to contribute to development plans.
Operational Excellence:
  • Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks.
  • Assist the management team with training store staff on internal operational functions.
  • Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Support the management team with implementing store programs to increase efficiencies in sales, service, operations, and branding.
Customer Experience:
  • Assist in training the store team on customer service expectations to create an exceptional customer experience.
  • Leverage customer feedback to prevent or resolve customer concerns.
  • Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications:
  • Minimum of 1 year of retail or sales experience.
  • Creative individual who demonstrates good judgment and is attuned to the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS system.

Key Holder Pay Range: $19.00-$24.00

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

K&G Fashion Superstore is an equal opportunity employer and celebrates diversity. We provide equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.


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