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Retail Store Manager Assistant

2 months ago

Waldorf, Maryland, United States Tailored Brands Inc Full time
About the Role

As a Retail Key Holder at Tailored Brands Inc, you will play a vital role in supporting the Store Manager in achieving sales performance expectations. You will be responsible for creating a team selling environment, providing active coaching, and ensuring operational excellence when you are the manager on duty.

Key Responsibilities
  • Leadership: Partner with the Store Management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Model Company Values: Lead by example as an active coach, modeling company values and communicating priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.
  • Performance: Support the management team in achieving store business plans, including sales, customer service, and operational goals.
  • Operational Excellence: Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Workplace: Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Customer Experience: Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
Requirements
  • Minimum of 1 year of Retail or Sales experience.
  • Creative individual who demonstrates good judgment and is tuned-into the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.