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Client Support Operations Coordinator

2 months ago

Raleigh, North Carolina, United States Brandstetter Carroll Full time
About the Role

As a Customer Operations Specialist at Brandstetter Carroll, you will play a crucial role in enhancing our clients' experiences. This position offers a unique opportunity to ensure seamless operations and client satisfaction.

Key Responsibilities:
  • Manage customer inquiries and issues via phone, email, and chat.
  • Respond to customer complaints and concerns in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer challenges.
  • Analyze client feedback and recommend improvements to current processes.
  • Develop and maintain a thorough understanding of our products and services.
  • Meet or exceed customer satisfaction and performance targets.

Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive training and development programs.
  • Opportunities for career advancement and professional growth.
  • A collaborative work environment that fosters innovation and activity.
  • Flexible working hours with options for remote work.
  • Access to cutting-edge technologies and tools.
  • Recognition and rewards for outstanding performance.
  • Extensive health coverage and wellness programs.
  • Generous vacation and holiday policies.
  • On-site parking and reimbursement for public transportation.
  • Regular team-building activities and social events.

Qualifications:
  • Minimum of 1 year of experience in customer service or operations.
  • Strong communication and problem-solving skills.
  • Able to thrive in a fast-paced environment and prioritize tasks effectively.
  • High attention to detail and analytical skills.
  • Ability to handle confidential information and sensitive customer data.

Why Consider This Opportunity?
  • Enhance customer satisfaction and loyalty.
  • Collaborate with a skilled team of customer operations professionals.
  • Experience a supportive and inclusive workplace culture.
  • Advance your skills and knowledge in customer operations.
  • Progress your career in a company that prioritizes customer satisfaction and employee success.