Customer Service Representative
2 days ago
Welcome to NRG, a leading energy company that's shaping the future of home services. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and supporting the operational business needs of our organization.
Key Responsibilities:- Communicate with customers to address their needs and inquiries, providing timely and effective solutions.
- Partner with field employees and management to ensure seamless customer interactions and resolve any issues that may arise.
- Complete administrative duties, including data entry, email management, and other tasks as required.
- High school diploma or equivalent required; 2-4 years of experience in an office setting with customer service experience.
- Proficiency in Microsoft Excel, Word, and Outlook, with strong computer skills and attention to detail.
- Excellent verbal and written communication skills, with the ability to work independently and as part of a team.
- Valid driver's license required; ability to work overtime and weekends as needed.
- Completed college coursework or degree in a related field.
- Open office environment with a fast-paced atmosphere.
- Ability to lift up to 20 pounds frequently; frequent bending, kneeling, and standing.
- Ability to hear and understand speech and other sounds to operate phones and office equipment safely.
- Ability to see and focus for close, distance, and peripheral vision with normal depth perception.
NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title, and/or Salary may be adjusted based on the applicant's experience or skills.
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