Customer Service Representative

2 days ago


Toledo, Toledo, United States NRG Full time
Customer Service Representative Job Summary

Welcome to NRG, a leading energy company that's shaping the future of home services. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and supporting the operational business needs of our organization.

Key Responsibilities:
  • Communicate with customers to address their needs and inquiries, providing timely and effective solutions.
  • Partner with field employees and management to ensure seamless customer interactions and resolve any issues that may arise.
  • Complete administrative duties, including data entry, email management, and other tasks as required.
Requirements:
  • High school diploma or equivalent required; 2-4 years of experience in an office setting with customer service experience.
  • Proficiency in Microsoft Excel, Word, and Outlook, with strong computer skills and attention to detail.
  • Excellent verbal and written communication skills, with the ability to work independently and as part of a team.
  • Valid driver's license required; ability to work overtime and weekends as needed.
Preferred Qualifications:
  • Completed college coursework or degree in a related field.
Working Conditions:
  • Open office environment with a fast-paced atmosphere.
Physical Requirements:
  • Ability to lift up to 20 pounds frequently; frequent bending, kneeling, and standing.
  • Ability to hear and understand speech and other sounds to operate phones and office equipment safely.
  • Ability to see and focus for close, distance, and peripheral vision with normal depth perception.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title, and/or Salary may be adjusted based on the applicant's experience or skills.



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