HVAC Service Manager

1 week ago

Toledo, Toledo, United States Johnson Controls Full time
Job Summary

We are seeking an experienced HVAC Service Manager to oversee the operations of our Truck-Based Mechanical HVAC Team. The successful candidate will be responsible for driving profitability and efficiency while leading customer relationship development and happiness.

Key Responsibilities
  • Assist the Branch Service Manager in setting and monitoring goals for customer account gross margin delivery and profitability.
  • Drive Labor and Material (L&M) growth through technicians and team leads.
  • Lead the execution efforts of assigned Service business, including warranty-related customer issues.
  • Procure and maintain fleet and tool inventory.
  • Ensure consistency of delivery systems through supervision and audits of technicians, customer service agents, and others involved in the service delivery process.
  • Review and approve all L&M quotations.
  • Assist with budgeting, forecasting, accounts payable/receivable.
  • Maintain appropriate staffing levels to accommodate existing and new business needs, including hiring, employee inventory management, training, and transitioning new employees.
  • Conduct formal performance reviews and address related issues.
  • Share responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.
Requirements
  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
  • Strong interpersonal, customer service, organizational, and negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience in maintaining monthly to yearly budgets.
  • Experience in skilled trade-related services to a diverse customer base in commercial and industrial environments.
  • Demonstrated proficiency in MS Office products and basic Windows environment.
Preferred Qualifications
  • Diploma in Electronics and/or Mechanical Systems based curriculum.
  • Two to five years prior experience in the HVAC, building controls industry, or construction trades.
  • Five plus years in a service management role directing a similar service deliverable team.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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