HVAC Service Manager
22 hours ago
Job Summary
The HVAC Service Manager will oversee the operations of the Truck Based Mechanical HVAC Team. This role is responsible for driving profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness.
Key Responsibilities
- Assist Branch Service Manager in setting and monitoring goals for customer account gross margin delivery and profitability.
- Drive Labor and Material (L&M) growth through Technicians and Team Leads.
- Lead the execution efforts of assigned Service business to include warranty-related customer issues.
- Procure and maintain fleet and tool inventory.
- Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
- Review and approve all L&M quotations.
- Assist with budgeting, forecasting, accounts payable/receivable.
- Maintain appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training, and transitioning new employees.
- Conduct formal performance reviews and address related issues.
- Share responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.
What We Offer
- Competitive salary.
- Paid vacation/holidays/sick time & 15 days of vacation first year.
- Comprehensive benefits package including 401K, medical, dental, vision care, and more - available day one.
- Extensive product and on-the-job/cross-training opportunities with outstanding resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
Requirements
- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
- Strong interpersonal, customer service, organizational, and negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience in maintaining monthly to yearly budgets.
- Experience in skilled trade-related services to diverse customer bases in commercial and industrial environments.
- Demonstrated proficiency in MS Office products and basic Windows environment.
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