Customer Service Technician

1 week ago


Commerce, Georgia, United States Windstream Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Technician to join our team at Windstream. As a key member of our customer-facing team, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.

Key Responsibilities
  • Install and repair communications services, including telephone, internet, and video
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs
  • Recommend products and services that resolve customers' communications needs
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills
  • Safely operate and maintain clean and organized company service vehicle
  • Work in both inside and outside environments
  • Complete necessary safety training and follow safety standards and regulations
Requirements
  • Basic technology and math skills
  • Valid driver's license and safe driving record
  • Ability to distinguish colors in use of color-coded cable
  • Ability to use equipment with maximum load capacity of 275lbs
  • Ability to lift up to 50lbs, capable of working aloft
  • Ability to successfully complete required safety training
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours
  • Ability to respond to after-hour callouts
  • High school degree or GED equivalent
  • Customer service or sales experience
  • Certifications or training directly related to the position
  • Two-year technical degree in computers or electronics, or the equivalent in work experience
Benefits
  • Medical, dental, and vision insurance plans
  • 401(k) plan
  • Health and flexible savings account
  • Life and AD&D, spousal life, and child life insurance plans
  • Educational assistance plan
  • Identity theft, legal, auto, and home insurance
About Windstream

Windstream is a leading provider of internet, phone, and TV services to consumers and businesses across the United States. We are committed to delivering exceptional customer service and innovative solutions to meet the evolving needs of our customers.

At Windstream, we value diversity and inclusion in the workplace and are committed to creating a culture that is welcoming and inclusive of all employees. We offer a range of employee resource groups to support our employees' diverse backgrounds and interests.



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