Current jobs related to Client Services Coordinator - Chicago, Illinois - HCLTech

  • Client Services Coordinator

    1 month ago

    Chicago, Illinois, United States 16 On Center HQ Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at 16 On Center HQ. As a key member of our Client Services team, you will play a crucial role in supporting the development and management of company-wide client partnerships and activations.Key ResponsibilitiesCoordinate and support the onboarding...

  • Client Services Coordinator

    7 days ago

    Chicago, Illinois, United States CBRE Full time

    About the Role:As a Client Services Coordinator at CBRE, you will be responsible for providing general administrative support to an office or group of sales professionals. This includes preparing proposals, presentations, and communications materials, as well as coordinating the distribution of internal and external marketing information.Key...

  • Client Services Coordinator

    3 days ago

    Chicago, Illinois, United States CBRE Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Services Coordinator to provide administrative support to our office or group of sales professionals.This role involves preparing proposals, presentations, and communications materials, as well as coordinating the distribution of internal and external marketing information.Key...

  • Client Services Coordinator

    1 month ago

    Chicago, Illinois, United States Illinois Housing Development Full time

    Job Title: Client Services Coordinator IAt the Illinois Housing Development Authority, we are seeking a highly organized and detail-oriented Client Services Coordinator I to join our team. This role is responsible for coordinating the loan closing process from initial financial closing through final construction completion.Key Responsibilities:Manage records...

  • Client Services Coordinator

    4 weeks ago

    Chicago, Illinois, United States Illinois Housing Development Full time

    Job Title: Client Services Coordinator IAt the Illinois Housing Development Authority, we are seeking a highly organized and detail-oriented Client Services Coordinator I to join our team. This role is responsible for coordinating the loan closing process from initial financial closing through final construction completion.Key Responsibilities:Manage records...

  • Client Services Coordinator

    2 months ago

    Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

    About 5H2 Hub International Midwest LimitedJoin 5H2 Hub International Midwest Limited, a leading player in the insurance brokerage industry, dedicated to delivering customized insurance solutions that provide our clients with peace of mind. Our North American team comprises professionals who are esteemed for their contributions to the insurance sector.Why...

  • Client Services Coordinator

    2 months ago

    Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

    About 5H2 Hub International Midwest LimitedBecome a part of 5H2 Hub International Midwest Limited, a leading player in the insurance brokerage industry, dedicated to delivering customized insurance solutions that provide our clients with confidence and security. Our North American team comprises professionals esteemed for their contributions to the insurance...

  • Client Services Coordinator

    2 months ago

    Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

    About Us at 5H2 Hub International Midwest LimitedJoin 5H2 Hub International Midwest Limited, a prominent player in the insurance brokerage industry, dedicated to delivering customized insurance solutions that provide our clients with peace of mind. Our North American team comprises professionals recognized for their commitment to excellence within the...

  • Client Services Coordinator

    2 months ago

    Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

    About 5H2 Hub International Midwest LimitedBecome a part of 5H2 Hub International Midwest Limited, a leading entity in the insurance brokerage sector, dedicated to delivering tailored insurance solutions that ensure our clients' peace of mind. Our North American team comprises professionals esteemed for their contributions to the insurance industry.Why Join...

  • Financial Coordinator

    3 weeks ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job DescriptionThe Financial Coordinator - Client Services role reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.The Client Services Financial Coordinator...

  • Senior Client Services Coordinator

    1 month ago

    Chicago, Illinois, United States Colliers International Full time

    About the RoleWe are seeking a highly organized and detail-oriented Senior Client Services Coordinator to join our team at Colliers International. As a key player in our team's success, you will be responsible for delivering exceptional customer service, marketing, and administrative support to our clients and internal stakeholders.Key...

  • Clinical Services Coordinator

    2 days ago

    Chicago, Illinois, United States Carolina Therapeutic Services Full time

    Job DescriptionAt Carolina Therapeutic Services, we are seeking a highly skilled Clinical Services Coordinator to join our team.Job SummaryThe Clinical Services Coordinator will be responsible for managing the intake process for new clients seeking mental health services. This includes gathering client information, determining appropriate services based on...

  • Financial Coordinator

    2 weeks ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Title: Financial Coordinator - Client ServicesNorthwestern Medicine is seeking a highly skilled Financial Coordinator - Client Services to join our team. This role will be responsible for providing exceptional financial services to our clients, ensuring accurate and timely billing, and maintaining a high level of customer satisfaction.Key...

  • Financial Coordinator

    3 days ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job SummaryThe Client Services Financial Coordinator plays a vital role in supporting financial patient services for International Health, Executive Health, and Concierge Medicine at Northwestern Memorial Healthcare. This position is responsible for all aspects of billing for Client Services programs, including providing patient billing consultations,...

  • Client Services Coordinator I

    6 days ago

    Chicago, Illinois, United States Illinois Housing Development Full time

    Job SummaryThis position is responsible for the loan closing process from initial financial closing through final construction completion. The Client Services Coordinator I coordinates between departments and with various outside parties, including developers, escrow agents, contractors, and outside counsel.Key ResponsibilitiesProvide day-to-day management...

  • Client Services Representative

    2 weeks ago

    Chicago, Illinois, United States Prairie Consulting Services Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled Client Services Representative to join our team at Prairie Consulting Services. As a Client Services Representative, you will be responsible for managing existing settlement and fail correspondence with clients, as well as assisting in the research and resolution of client and internal...

  • Client Services Director

    4 weeks ago

    Chicago, Illinois, United States Foundation of Little Village Full time

    Job Title: Client Services ManagerAt the Foundation of Little Village, we are seeking a highly skilled and motivated Client Services Manager to join our team. This is an exciting opportunity to work with a dynamic organization that is dedicated to empowering individuals and fostering economic development through entrepreneurship.Job Summary:The Client...

  • Client Service Representative

    1 month ago

    Chicago, Illinois, United States Entaracorp Full time

    Job Title: Client Service RepresentativeWe are seeking a highly skilled and detail-oriented Client Service Representative to join our team at EntaraCorp. As a key member of our Managed Services team, you will play a vital role in ensuring the smooth operation of our clients' IT systems.Key Responsibilities:Manage client inquiries and conduct ticket triage to...

  • Client Advocate and Solutions Coordinator

    2 days ago

    Chicago, Illinois, United States Citigroup Inc Full time

    Citigroup Inc. is seeking a seasoned professional to fill the role of Client Advocate and Solutions Coordinator.The ideal candidate will have a strong background in operations, compliance, and sales referral, with experience in delivering wealth management services to clients. This role is responsible for managing and executing client transactions, ensuring...

  • Client Service Associate

    1 week ago

    Chicago, Illinois, United States Ritholtz Wealth Management Full time

    About Ritholtz Wealth ManagementRitholtz Wealth Management is a dynamic and innovative wealth management firm headquartered in New York City with a strong presence across the country. We are a growing Registered Investment Advisory (RIA) firm seeking highly motivated and career-oriented individuals who can thrive in an energetic and collaborative environment...

Client Services Coordinator

2 months ago

Chicago, Illinois, United States HCLTech Full time

Position:

Service Level Agreement Manager

Functionality:

Service Oversight

Work Schedule:

Varies based on client requirements

Role, Objectives, and Scope

The Service Level Agreement Manager (SLM) is tasked with overseeing various facets of network performance documentation and reporting in alignment with the Customer's Service Level Agreement/Contract. This includes the preparation and delivery of monthly SLA reports for the services contracted with clients. As part of the reporting responsibilities, the SLM will engage in data entry and research across multiple systems and tracking tools, utilizing knowledge of processes and related systems to assist in identifying, evaluating, and resolving data or reporting issues raised by clients.

Key Departmental Relationships:

Service Manager / Facilities Manager / Service Management Delivery Executive

Client/Vendor Relationships:

Internal and External Stakeholders

Primary Responsibilities

Functional Performance:

  1. Thoroughly review trouble tickets, distinguishing between outages caused by the Customer and those attributable to the provider.
  2. Proactively communicate with support engineers regarding significant issues.
  3. Compile summaries of service performance and availability failures or areas for enhancement to be reviewed monthly, including gathering data on tickets and support misses, as well as collating information from Change and Problem Management teams.
  4. Evaluate and calculate credit eligibility when failures are due to client or site-related faults.
  5. Provide customized reporting as required.
  6. Maintain lists of active devices supported by the client as necessary.

Systems/Tools Updates and Process Documentation:

  1. Review and execute actions needed to fulfill requests from the Customer or Client field.
  2. With minimal guidance, enter data and retrieve information from Customer-specific systems (new hires may require some initial direction).
  3. Utilize existing reporting templates and macros provided by the Client and Client Customers to perform contracted SLA reporting activities.
  4. Conduct administrative tasks within Customer-specific systems/platforms.
  5. Coordinate with Service Managers to obtain necessary information for processing requests.
  6. Audit reports for accuracy and implement necessary corrections.
  7. Conduct data verification as needed.
  8. Respond to various information requests, escalating to supervisors as appropriate.
  9. File, archive, and retrieve documents (both paper-based and electronic) following established filing standards.
  10. Generate standard correspondence by adhering to existing templates, ensuring compliance with Customer formatting and quality standards. Proofread and edit work for syntax, grammar, and punctuation.
  11. Address information requests by researching and summarizing results in the requested format.
  12. May oversee the work of a small team in high-volume transaction processing and/or the training of new or junior team members on operational procedures and policies.
  13. Adhere to established policies, procedures, and methods.
  14. May serve as a technical and functional resource or super user to other team members.
  15. Engage in process improvement initiatives or special projects as assigned.
  16. Meet established goals and objectives.
  17. Become a subject matter expert for complex processes.
  18. Document all new learnings or changes in processes in standard format and seek relevant approvals periodically.
  19. Assist in audit preparation and proceedings for both internal and external auditors.

ADHOC Responsibilities:

  1. Deliver accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
  2. Contribute best efforts and a cooperative spirit on special projects outside regular account responsibilities when requested.
  3. Participate in business meetings and provide general input for day-to-day improvements.

Educational Requirements:

Minimum/Preferred:

Education Level:

Additional Details:

Minimum

Bachelor's degree or equivalent qualification

Additional Skills Required:

Skill:

Description:

Proficiency Level:

Languages

English (Verbal and Written)

90%/C1

MS Suite

PowerPoint, Excel, Outlook, Word, Teams

Proficient

Candidate Background: Skills, Knowledge, and Abilities:

Minimum/Preferred:

Skills, Knowledge, Abilities, and Experience:

Minimum

Strong interpersonal skills are essential.

Minimum

Proficiency in Microsoft Office Suite is required.

Minimum

Good verbal and written communication skills in English are necessary.

Minimum

Strong analytical skills; a quick learner with a desire to work in a customer-facing environment.

Preferred

Experience or knowledge in Business Intelligence.

Preferred

Experience or knowledge in Telecommunications.