Financial Coordinator

2 weeks ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Financial Coordinator - Client Services

Northwestern Medicine is seeking a highly skilled Financial Coordinator - Client Services to join our team. This role will be responsible for providing exceptional financial services to our clients, ensuring accurate and timely billing, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Reviews patient electronic medical records for accurate diagnosis and pre-treatment rendered
  • Makes corrections in demographics and insurance coverage sections of Epic
  • Provides daily patient billing consultations, in person and by phone, including explaining payment amount, collecting payment, and tracking patient responsibility
  • Facilitates the pre-authorization of Northwestern services, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls
  • Coordinates with clinical teams, patients, and payors to create estimates based on anticipated treatment plans
  • Communicates cost estimates to patients and facilitates in-person and phone payment collections
  • Distributes funds from HB to PB or vice versa and processes patient refunds
  • Creates, manages, and submits embassy invoice packets via mail, secure email, or secure payor-specific portal
  • Responsible for ensuring personable and continuous service to clients, patients, and other business partners to promote positive relationships and adhere to organizational standards
  • Works closely with administrative teams, coordinating care and senior leadership to deliver expedient positive outcomes on complex billing issues
  • Communicates regularly with diverse stakeholders around the facility
  • Resolves patient disputes with payment and escalates various issues to senior leadership
  • Processes all invoices from departments, private physicians, and other vendors; bills to patient per departmental policy
  • Tracks outstanding accounts receivable by patient, payor type - follows up with patients on a regular basis to ensure timely payment is received
  • Audits all client services patient billing and documents payment in practice management system and submits to NMH Accounts Payable for payment
  • Prepares and analyzes financial data relating to patient activities
  • Assists with data collection for ad hoc analysis
  • Works closely with the overall institution's finance units to monitor international account charges and collections
  • Posts account payable ledger entries, processes vendor invoices, reviews account receivable and other balance reconciliation
  • Processes monthly reconciliation reports for NMH, NMG, revenue accounting, and other internal stakeholders
  • Assists clinics as needed when patients present with international insurance
  • Runs regular and ad hoc data reports for presentation to senior leadership
Requirements:
  • High School diploma or GED
  • Two to three years of experience in a hospital/physician billing, patient accounting, or financial work setting
  • Excellent written and verbal communication skills; ability to communicate effectively with patients, physicians, colleagues, and embassy clients
  • Strong customer service skills; ability to diffuse and resolve problematic situations
  • Excellent time management skills, ability to multi-task and prioritize tasks
  • Strong problem-solving and issue resolution experience
  • Strong ability to collaborate with team members and external partners to enhance the patient experience
  • Advanced organizational skills, be able to prioritize multiple activities and deliver quality service
Preferred:
  • Bachelor's degree strongly preferred
Computer Skills:
  • Systems utilized include Microsoft Office (specifically Excel and Access), Epic, PeopleSoft

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions.

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