Financial Coordinator

1 month ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

The Financial Coordinator - Client Services role reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.

The Client Services Financial Coordinator supports financial patient services for International Health, Executive Health, and Concierge Medicine. The Financial Coordinator is responsible for all aspects of billing for Client Services programs, including providing patient billing consultations, obtaining estimates based on treatment plans from clinical teams, creating and managing billing packets for embassy-sponsored patients, ensuring accuracy of patient accounts, processing payments, managing departmental accounts receivable by payor, and facilitating additional collections if actual treatment plans vary from anticipated treatment plans.

The Financial Coordinator performs all tasks with the highest degree of integrity and sensitivity toward all regulations, including but not limited to the FCPA.

Responsibilities:
  • Reviews patient electronic medical records for appropriate diagnosis and pre-treatment rendered.
  • Makes corrections in demographics and insurance coverage sections of Epic as they are discovered.
  • Provides daily patient billing consultations, in person and by phone, including explaining payment amounts, collecting payments, tracking patient responsibility, and facilitating additional collections if actual treatment plans vary from anticipated treatment plans.
  • Facilitates the pre-authorization of Northwestern services, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits.
  • Coordinates with clinical teams, patients, and payors to create estimates based on anticipated treatment plans.
  • Communicates cost estimates to patients and facilitates in-person and phone payment collections.
  • Distributes funds from HB to PB or vice versa and processes patient refunds.
  • Creates, manages, and submits embassy invoice packets via mail, secure email, or secure payor-specific portals.
  • Responsible for ensuring personable and continuous service to clients, patients, and other business partners to promote positive relationships and adhere to organizational standards.
  • Works closely with administrative teams, coordinating care, and senior leadership to deliver expedient positive outcomes on complex billing issues.
  • Communicates regularly with diverse stakeholders around the facility.
  • Resolves patient disputes with payments and escalates various issues to senior leadership.
  • Processes all invoices from departments, various accounts, private physicians, and other vendors; bills to patients per departmental policy.
  • Tracks outstanding accounts receivable by patient, payor type – follows up with patients on a regular basis to ensure timely payment is received.
  • Audits all client services patient billing and documents payment in practice management systems and submits to NMH Accounts Payable for payment.
  • Prepares and analyzes financial data relating to patient activities.
  • Assists with data collection for ad hoc analysis.
  • Works closely with the overall institution's finance units to monitor international account charges and collections.
  • Posts account payable ledger entries, processes vendor invoices, reviews account receivable, and other balance reconciliations.
  • Processes monthly reconciliation reports for NMH, NMG, revenue accounting, and other internal stakeholders.
  • Assists clinics as needed when patients present with international insurance.
  • Runs regular and ad hoc data reports for presentation to senior leadership.

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